Ozona Consulting · ISO 20000, ISO 270001, ISO 22301 consultancy

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ITIL4 Foundation Manual
Are companies using ITIL4?

Recent market studies show that ITIL4 is not yet intregrated in the daily life of companies. For now, ITIL v3 and ISO 20000 are still the most widely used guides, but their scope is limited to a few processes, and they do not take into...

Capacity and demand management at Camper using Obsidian
Demand management in Camper (Webinar)

Interesting BrightTalk webinar presented by Enric Roca, Camper IT Infrastructure Manager, and Diego Berea, Director of Ozona Consulting, about the implementation of demand management and capacity management processes for Camper's IT services using Obsidian....

Article by Diego Berea in UNE magazine about ISO/IEC 20000-1:2018 in UNE Magazine
Beyond IT services: An article by Diego Berea

The Director of Ozona Consulting, Diego Berea, writes in the Spanish standardization magazine UNE, about the new ISO/IEC 20000-1:2018 and the application of service management beyond IT services....

Service management in an agile world
Service management in an agile world

Has service management gone out of fashion? Apparently, other market trends are making more noise. Anything that is not agile or that uses blockchain is immediately thought to be obsolete. That is why some people consider service management to be outdated and no longer necessary....

Presentation about the challenges faced by service management and the changes to the ISO 20000 standard at itSMF Vision 2019
Current challenges faced by service management

This presentation by Diego Berea, Director of Ozona Consulting, discusses the challenges that service management faces, and explains how the latest version of the ISO 20000 international standard has been adapted to accommodate current needs....

Crisis management has become an essential area during the covid-19 pandemic
Crisis Management: Reactions to the covid-19 pandemic

The BCI Women in Resilience group organized the webinar Covid-19 Pandemic Crisis Management in Action, where Uxía Fernández and two other experts in business continuity and crisis management analyzed the situation in Italy, Spain and the USA....

Presentation of Uxía Fernández about BIA at Experience Week 2020
Uxía Fernández on the importance of the BIA

Uxía Fernández, Director of Business Continuity at Ozona, speaks at FACT24 Experience Week 2020 about the importance of having an updated BIA for crisis situations, such as the current covid-19 pandemic....

Diego Berea and Lynda Cooper explain the main features of the ISO/IEC 20000-1:2018
Publicada la ISO/IEC 20000-1:2018

La ISO/IEC 20000-1:2018 es la edición actual del estándar internacional de gestión de servicios ISO 20000. Incorpora numerosas novedades que aportarán grandes beneficios a las organizaciones con un sistema de gestión de servicios....

Lynda Cooper presenting the new edition ISO 20000-1:2018
Main changes introduced in ISO 20000-1:2018

Lynda Cooper, ISO 20000 Project Editor and Associate Consultant at Ozona Consulting, discussed in Madrid the main aspects of the new edition of ISO 20000 (ISO 20000-1:2018)....

Metrics and indicators workshops 1
The importance of training in metrics and indicators
We all use metrics and indicators in our work, or at least, we should. Although performance measurement is a discipline that has always been there, it has gained importance in the past years. This is due to the emergence of a new generation of business intelligence and business analytics tools. Powerful data analysis and visualization platforms are now accessible, even on cloud models. Plus, many of these platforms have very attractive pricing schemes. But for what? Surely, many of us do not know what to do with these types of platforms once we access them.
IT training
New IT training requirements, new business opportunities

The IT training workshops offered by Ozona fit market needs. Although the concepts and foundations of IT service management remain key, our workshops show companies how to better manage the information they have available to facilitate decision-making....

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