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News

  • ITSM KPI Workshops

    Based on ITIL and ISO 20000. Imparted by Diego Berea, international editor of ISO 20000. Check information about new editions

  • ISO/IEC 20000-1:2018 masterclasses

    ISO/IEC 20000-1:2018 masterclasses in Madrid, Barcelona and Lisbon with Lynda Cooper and Diego Berea

  • Masterclass 22301: 2019

    Review on the main changes of the new version, the challenges of its revision and examples of application of the new requirements. Taught by Uxia Fernandez, of the international working group in ISO / TC 292, project leader of ISO / TS 22317. Soon in Madrid and Barcelona.

Corporate Presentation

Ozona Consulting is part of the Ozona Group, established in 2002 together with Ozona Technology. Both companies share a passion for specialization in specific lines of business, thereby securing their place as industry leaders.

Ozona Tech

Ozona Tech

Technology for business
//www.ozonatech.com

 

  • Data Center & Cloud
  • Modern Workplace
  • User Productivity
  • Process Digitization
  • Business Management

Ozona consulting

Ozona consulting

Process consulting services
//www.ozonaconsulting.com

 

  • IT Service Management
  • Information Security Management
  • Business Continuity Management
  • IT Service Continuity Management
  • AIOps and Service Monitoring

Business Model

Ozona Consulting is an specialised IT consulting company that competes with the main international firms.

The business model of Ozona is based on three main values:

SPECIALIZATION

Develop top knowledge and technical skills

Set a team with top consultants recognized internationally in the market

EXCELLENCE

Exceed expectations strenghten high performance and self-improvement

CREATIVITY

Innovation and development of new tools and services to maximize the value to customers

Information about the last public RFPs won by Ozona

Offices

Offices and International Presence

Madrid

Barcelona

Santiago de Compostela

Lisboa

Ozona
has offices
in Spain, Portugal
and Mexico

However, it also
carries out projects
in other markets such
as Andorra, France,
United Kingdom,  Peru,
Brazil & Canada

Project distributon per office

13%%
34%%
53%%

Areas of Expertise

Ozona’s consulting services specialize in IT Service Management, including Information Security Management and Business Continuity Management:

IT Service Management

IT Service Management

IT Service Management Systems based on ITIL® and ISO 20000.
Information Security Management

Information Security Management

Information Security Management Systems based on ISO 27001, ENS and GDPR.
Business Continuity Management

Business Continuity Management

Business and IT Service Continuity Management Systems based on ISO 22301 and ISO 27031.

IT Service Management

  • Since the introduction of the ISO 20000 standard in 2005, Ozona has gone to great lengths to assemble a large team of ITSM consultants in order to become a reference company implementing ITIL® and ISO 20000 projects.
  • Ozona is actively involved in editing the ISO 20000 standard itself, being the only company in the world to have two of the standard’s editors within its ranks.

diego 2024 – 4

Diego Berea

Service Management Director
  • Co-editor of ISO 20000–2
  • Project editor of ISO 24896
  • ISO 20000 Consultant and Auditor
  • ISO 20000 Technical Expert at ENAC and IPAC
lynda

Lynda Cooper

Associate Consultant
  • ISO 20000 Project Editor
  • ITIL® Master
  • ISO 20000 Consultant and Auditor
  • ISO 20000 assessor at UKAS

Business and IT Service Continuity Management

  • Ozona has expanded its expertise to include the deployment of ISO 22301 Business Continuity Management Systems and ISO 27031 IT Service Continuity Management Systems.
  • The approach used for ISO 20000 is replicated, involving the ISO 22301 project editor in business development and project implementation.

uxia

Uxía Fernández

Continuity Manag. Director
  • Project editor ISO/TS 22317
  • MBCI and BCI Achivement Award 2021
  • ISO 22301 Master
  • ISO 20000 Lead Auditor
  • ITIL® Service Manager / ITIL® Expert
  • ISO 22301 Auditor
saul 2024

Saul Midler

Associate Consultant
  • Project Leader ISO 22301:2019
  • Honorary FBCI 2019
  • BCI Global Consultant of the year 2013

Information Security Management

  • Since 2011, Ozona has also expanded its specialization to the implementation of ISO 27001 information security management systems.
  • In the field of information security, Ozona’s consulting services focus both on the international standard ISO 27001 and on European Union frameworks specific to digital operational resilience (DORA regulation and NIS2 directive).

Daniel Berea

Daniel Berea

Security Management Director
  • Member of the ISO/IEC JTC 1/SC 27
  • ISO 27001 lead auditor and consultant
Mário 2024

Mário Rui Costa

Associate Consultant
  • Consultant, auditor, trainer ISO 270001, ISO 20000-1, ISO22301 and ISO9001
  • Co-editor of ISO 20000-7
  • Vice-president of itSMF Portugal

Consulting Services

Within the aforementioned areas of expertise, Ozona offers a wide array of consulting and training services:

IT Service Management

IT Service Management

IT Service Management Systems based on ITIL® and ISO 20000.

 

  • Service Catalog
  • Service modeling / Service decomposition
  • Assessment and audit
  • SMS implementation
  • ITSM Tool Implementation and Audit
  • Service Monitoring and BSM

Information Security Management

Information Security Management

Information Security Management based on ISO 27001, ENS and GDPR

 

  • Assessment and audit
  • Risk analysis and management
  • Risk treatment plan definition
  • Support to implement security controls
  • ISMS, ENS and GDPR implementation

Continuity Management

Continuity Management

Business and IT Continuity Management based on ISO 22301 and ISO 27031.

 

  • Assessment and audit
  • Risk analysis and management
  • Business impact analysis
  • Awareness program development
  • Continuity strategy definition
  • BCMS implementation

Estos servicios se organizan en 6 grandes categorías: assessment, auditoría, fomalización de procesos, implementación, optimización y formación.

assessment inicial

  • Evaluación inicial de conformidad y madurez
  • Formación y concienciación
  • Planes de acción

formalización

  • Definición de procesos
  • Documentación de políticas, planes y procedimientos

implementación

  • Implantación de procesos
  • Sistemas de gestión
  • Análisis de riesgos

Auditoría interna

  • Auditoría de procesos
  • Auditoría de herramientas
  • Auditoría de registros

optimización

  • Aplicación de Lean IT
  • Mejora continua

formación

Ozona iso 20000/27001/22301 starter

Ozona ha paquetizado en una solución los principales documentos, herramientas y metodologías de implantación de sistemas de gestión.

Madrid
Av. General Perón 29, planta 16 · 28020 · Madrid
Tel: +34 91 781 09 57
madrid@ozonaconsulting.com

 

Barcelona
C/ Mallorca 517, Planta Baja · 08026 · Barcelona
Tel: +34 93 394 19 90
barcelona@ozonaconsulting.com

 

Santiago
C/ S.D. Compostela, 14 bajo · 15707 · Santiago de Compostela
Tel: +34 881 906 417
santiago@ozonaconsulting.com

 

Lisbon
Rua Miguel Serrano, nº 9 – 1º andar · 1495-173 · Algés
Tel: +351 916 042 442
lisboa@ozonaconsulting.com

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