Ozona Consulting · ISO 20000, ISO 270001, ISO 22301 consultancy

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ISO 20000-1 workshop for experts
ISO 20000-1 workshop for experts

Diego Berea, Director of Ozona Consulting, was one of the panelists of the ISO 20000 workshop for experts, held on May 9 in Madrid. This workshop discussed the implications of the changes included in the latest version of the service management standard....

ISO 20000 masterclass
ISO 20000 Masterclass in Madrid, Lisbon and Barcelona

Lynda Cooper, Project Editor of ISO 20000-1: 2018, and Diego Berea, co-editor of ISO 20000-2 and Project Editor of ISO 20000-9, taught the ISO 20000 masterclass editions in Madrid, Lisbon and Barcelona. These training events were organized to discuss the changes introduced in the latest...

KPIs Workshops
Upcoming ITSM KPIs and Indicator Visualization workshops

New editions of the ITSM KPI Foundation, ITSM KPI Practitioner and Visualization Techniques workshops are already scheduled. They are all taught online by Diego Berea, Managing Partner at Ozona Consulting, and they have a duration of 1 day....

Logo diseñado con motivo del 15 aniversario de Ozona
15th anniversary of the Ozona project

En Ozona, la especialización, la generación de valor a través del conocimiento, y la promoción del talento interno han guiado nuestras acciones desde nuestros inicios en 2002. En 2017, la empresa cumplió 15 años siendo fiel a estos ideales....

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