Excellent presentation by Lt. Col. Gómez Ruedas about the ISO 20000 project, which began in 2012. Specifically, he discusses the implications of the project for the public sector in general and the Ministry of Defense in particular.
For further information, you may watch the video of the presentation, which was part of the IX annual Congress of itSMF Spain.
The ISO 20000 project
The ISO 20000 project emerged to provide a quality standard for IT service management in organizations. In order to do so, ISO 20000 specifies a series of requirements an organization’s management system must meet.
Since this presentation, the ISO 20000 went on to become the reference document for the implementation of IT management systems.
Its most recent edition, from 2018, introduces a few important changes with respect to previous versions. This time, the text focuses more on the requirements to be met and less on how to implement them. Furthermore, the new edition is compatible with any management framework, such as ITIL4, IT4IT, VeriSM, etc.
At Ozona, we have a consulting team specialized in IT service management based on ISO 20000. In fact, Diego Berea, Director of Ozona Consulting, is a co-editor of the standard and the main editor of some of its parts.
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