The International Organization for Standardization (ISO) has published ISO 24896:2026 — the first international standard on notation for business communication — developed under the leadership of the director of Ozona Consulting....
Lt. Col. Jesús Gómez Ruedas (Spanish Ministry of Defense) and Diego Berea Cabaleiro (Ozona Consulting) have recently published in Computer World the article The third edition of ISO 20000-1 on the runway. Changes in the new ISO 20000-1 compared with previous editions That article describes the main...
This Saturday, April 30, at Ozona we are celebrating. It has been no less than 20 years since the founding of our company. Since then, we have evolved and grown, becoming the Ozona Group, comprising the brands Ozona Tech and Ozona Consulting. To celebrate this important...
On Tuesday, July 5, the webinar More Resilient! GlobalSuite for Business Continuity Management took place. This webinar was delivered by Uxía Fernández, partner and Business Continuity Consulting Director at Ozona Consulting, and Alejandro Delgado, Iberia Sales Director at GlobalSuite Solutions. Global Suite is a leading...
El BCI celebró el primer evento de su comunidad en Portugal el día 8 de junio. Uxía Fernández MBCI ha sido una de las organizadoras....
Two members of the Ozona Consulting team have been awarded at the BCI Global Awards 2021. Our Business Continuity Director, Uxía Fernández, has obtained the prestigious BCI Achievement Award. Paula Rodríguez, ISO 22301 Consultant from Uxía's team, obtained the Alan Reed Award...
The new ISO/TS 22317:2021, with guidelines for conducting the BIA, has just been published. Uxía Fernández was the Project Leader in its revision...
Análisis de los resultados del ISO Survey 2020, con un énfasis en las tres normas con las que trabajamos: ISO 20000, 22301 y 27001...
ISO has recently published the first version of the new ISO/TS 22332:2021, ISO/TS 22332:2021 Security and resilience — Business continuity management systems — Guidelines for developing business continuity plans and procedures...
Review of our Business Continuity Consultancy Director, Uxía Fernández, on the book "Three Steps to Business Continuity", by Saul Midler and Frank Herdmann...
Don't miss the webinar Obsidian: Adding value to Business Continuity, on April 8 at 4:00 p.m., as part of the ITSM Spain Tools 2021 course. Presented by Uxía Fernández...
The ISO 22300 and ISO 22301 international business continuity standards have been recently published in Portuguese by the IPQ. This article summarizes the main aspects of these two standards, as well as the particularities of their review process and the translation, both into Portuguese and...
The ISO Survey 2019 has been recently published. We have analyzed the data provided for the three ISO standards with which we work most often...
The BCI has recently launched the BCI Spain Chapter. Ozona Consulting has participated in its creation, and it is one of its promoters. Also, Uxía Fernández, Head of Business Continuity at Ozona, holds a seat in the committee...
ISO/IEC 20000-1:2018 is the current edition of the international service management standard ISO 20000. It includes several new aspects that will be beneficial for organizations with a service management system...
Ozona organizes a new session of the ISO 22301:2019 masterclass taught by Uxía Fernández, co-editor of the standard. With a duration of 5 hours and in an online format, the training explores the fundamental requirements for adapting to the new edition of this international standard...
Recent market studies show that ITIL4 is not yet integrated in the daily life of companies. For now, ITIL v3 and ISO 20000 are still the most widely used guides, but their scope is limited to a few processes, and they do not take into...
Interesting BrightTalk webinar presented by Enric Roca, Camper IT Infrastructure Manager, and Diego Berea, Director of Ozona Consulting, about the implementation of demand management and capacity management processes for Camper's IT services using Obsidian...
The Director of Ozona Consulting, Diego Berea, writes in the Spanish standardization magazine UNE, about the new ISO/IEC 20000-1:2018 and the application of service management beyond IT services...
Has service management gone out of fashion? Apparently, other market trends are making more noise. Anything that is not agile or that uses blockchain is immediately thought to be obsolete. That is why some people consider service management to be outdated and no longer necessary...
This presentation by Diego Berea, Director of Ozona Consulting, discusses the challenges that service management faces, and explains how the latest version of the ISO 20000 international standard has been adapted to accommodate current needs...
After the peak of the covid-19 pandemic, companies are returning to face-to-face work. In this webinar, Uxía Fernández, Director of Business Continuity at Ozona, explores the main issues to be considered when taking the first step towards the new normal...
The BCI Women in Resilience group organized the webinar Covid-19 Pandemic Crisis Management in Action, where Uxía Fernández and two other experts in business continuity and crisis management analyzed the situation in Italy, Spain and the USA...
Uxía Fernández, Director of Business Continuity at Ozona, speaks at FACT24 Experience Week 2020 about the importance of having an updated BIA for crisis situations, such as the current covid-19 pandemic...
Lynda Cooper, Project Editor of ISO 20000-1: 2018, and Diego Berea, co-editor of ISO 20000-2 and Project Editor of ISO 20000-9, taught the ISO 20000 masterclass editions in Madrid, Lisbon and Barcelona. These training events were organized to discuss the changes introduced in the latest...
New editions of the ITSM KPI Foundation, ITSM KPI Practitioner and Display Techniques workshops are already scheduled. They are all taught online by Diego Berea, Managing Partner at Ozona Consulting, and they have a duration of 1 day...
Lynda Cooper, ISO 20000 Project Editor and Associate Consultant at Ozona Consulting, discussed in Madrid the main aspects of the new edition of ISO 20000 (ISO 20000-1:2018)...
At Ozona, the concepts of specialization, generation of value through knowledge and promotion of internal talent have been guiding our actions since out beginnings in 2002. In 2017, the company turned 15 years old, staying true to these ideals...
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Diego Berea, Director of Ozona Consulting, was one of the panelists of the ISO 20000 workshop for experts, held on May 9 in Madrid. This workshop discussed the implications of the changes included in the latest version of the service management standard...
The IT training workshops offered by Ozona fit market needs. Although the concepts and foundations of IT service management remain key, our workshops show companies how to better manage the information they have available to facilitate decision-making...
In this presentation at the IX annual itSMF Congress, Lt. Col. Gómez Ruedas talks about the implications of the ISO 20000 project for the public sector in general and the Ministry of Defense in particular...
A finales de 2013 será presentada la nueva versión de esta norma internacional. Hay una gran expectativa sobre las novedades incluidas, ya que se trata de la primera actualización desde que se adoptó la original de este estándar en el 2005. Tras ocho años, ha habido...