ITSM KPI FOUNDATION EXAM (ENGLISH)

Performance indicators are more important than result indicators

yes, that's right

both the performance indicators and the result indicators are necessary for a correct analysis

on the contrary, result indicators are more important since they measure the level of final compliance

None of the above

Which are the characteristics that a performance indicator must have to be a KPI candidate?(multiple answer)

The indicator can only be a percentage. If it is not, it can not be KPI

The indicator must allow to correct its value before the end of the unit of time in progress

The indicator must have been able to be calculated historically, at least in a period of three months

The indicator must allow room for maneuver

In the normalization of indicators in a dashboard, it is recommended:

That 100 always corresponds to a correct value and 0 to an incorrect value

That 0 always corresponds to a correct value and 100 to an incorrect value

Any of the above, provided it is done consistently

That 100 corresponds to a correct value, always to the right and associated with a green color

The FED periodically publishes a forecast of GDP for next year. According to the concepts presented in the training, this forecast could be:

A result indicator but not a performance indicator

A performance indicator but not a result indicator

Both, it is at the same time a performance indicator and a result indicator

None of the above, since it is an indicator that corresponds to a unit of future time

If we have base measures (or records), derived measures (or metrics) and indicators:

Once the indicators have been calculated, the base measures and the derived measures are no longer relevant

The analysis of the indicators benefits from the rest of measures to complete their analysis

The analysis of the indicators benefits from the rest of measures to complete their analysis, but only when it comes to volumetric measurements

Metrics are always more valuable than indicators, since they eliminate the subjectivity of the objectives

Which is the relationship between causality and correlation?

Any correlation implies causality

Any causality implies correlation

Causality and correlation are the same in a Euclidean space

Causality and correlation are the same if a Bayesian interpretation of reality can be assumed

Which of the following statements about the relationship between a derived measure (or metric) and an indicator are correct?(multiple answer)

Any metric, as derived measure, is an indicator

Only those metrics that quantify the level of compliance with an objective can be considered indicators

A metric can be an indicator for an individual but not for another

Any metric that quantifies the level of fulfillment of an objective, part of an objective or a critical success factor can be considered an indicator

The technique of construction of synthetic indicators called "divide and conquer", is based on the application of modus ponendo ponens (in Latin, "the way that affirms by affirming" also called modus ponens, elimination of the implication or rule of separation) is a valid form of argument and a rule of inference in propositional logic, it can be summarized as "if P implies Q, and P is true, then Q is also true." The modus ponendo ponens can be formally established as:

${\frac {P\to Q,\;P}{\therefore Q}}$

where the rule is when "P → Q" and "P"

What can be inferred from this rule?

That if Q is true, P is also true

That if Q is not true, P is not true either

Both

None of the above

Can an indicator be, at the same time, a performance indicator and a result indicator?

Result indicators can be performance indicators, but not the other way around

Performance indicators can be result indicators, but not the other way around

A performance indicator can be a result indicator and a result indicator can be a performance indicator, but it does not always happen

No, clearly they are things that have nothing to do with each other, as their own name indicates

ITSM KPI FOUNDATION EXAM (ENGLISH)

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