ITIL 5 Foundation

Description

ITIL 5 Foundation provides the fundamental knowledge to understand and apply best practices for managing digital products and services in today’s environment. The course presents the ITIL 5 framework, its principles, value system, dimensions and practices, with a practical approach oriented to value creation and continual improvement.

Objectives

• Understand the key concepts and principles of IT service management.
• Learn the detail of the main practices defined by ITIL.

What’s new compared to ITIL 4

ITIL 5 keeps the main concepts of ITIL 4 but evolves them to respond to a more digital, complex and AI-based environment. Among the main new features are:

• Orientation to digital products and services, integrating both concepts into an end-to-end view.
• A new product and service lifecycle model with eight activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver and Support.
• An AI-native approach, incorporating the reality of AI in product and service management.
• Greater emphasis on value, outcomes and experience, connecting strategy, operations and the needs of customers and stakeholders.
• A more practical and simpler approach, with a streamlined value chain and greater orientation to the real application of practices.

Course benefits

Upon completion, participants will be able to:

• Understand the fundamentals and structure of ITIL 5.
• Apply its principles to improve the management of digital products and services.
• Understand how to create and demonstrate value through technology services.
• Adapt service management to digital, complex and AI-enabled environments.
• Improve collaboration between IT, business, suppliers and other stakeholders.
• Obtain an international ITIL Foundation (Version 5) certification and a base to continue towards the advanced ITIL 5 certifications.

Target audience

The course is aimed at professionals involved in the management, design, delivery, support or improvement of digital services and products, including:

• IT Service Management (ITSM) leaders and professionals.
• Service Managers, IT Managers and operations leaders.
• Service Desk, support, infrastructure and operations professionals.
• Digital transformation and continual improvement leaders.
• IT governance, management and strategy professionals.
• Consultants and professionals working with ITIL, ISO 20000, DevOps, Agile or service management.
• Professionals who want to update their ITIL 4 knowledge to the new version.

• The course includes official ITIL 5 materials (in English) and a workbook that is completed throughout the course.
• The content is based on the official ITIL 5 Foundation publication (PeopleCert) and reflects the current best practices in the management of digital products and services.
• The course is delivered in Spanish, includes electronic material in English and a certificate of attendance.
• The course is delivered in interactive online mode. Scheduled breaks are offered during the sessions.
• The training is delivered through GoToTraining (or similar).
• Price per student: let us know the number of registrations and exams (optional) and we will send you a detailed quote.

• Participants may use their microphones to intervene during the sessions and ask the tutor questions (there is also the option to use the webcam).
• The interactive features of the course may include breakout sessions, polls and quizzes.
• It is recommended to have previously worked with service management frameworks (ITIL 4, ISO 20000, etc.) or to have ITSM experience.
• The course is part of the Ozona Consulting training catalogue in service management. Official preparation for the ITIL 5 Foundation exam is offered as a complementary path.