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BCI Incident Response & Crisis Management Course

INCIDENT RESPONSE AND CRISIS MANAGEMENT (BCI – Business Continuity Institute)

The BCI Incident Response and Crisis Management course covers all the aspects related to preparing and implementing an incident response structure, as well as the skills needed for crisis management.

The course is divided into modules that explore the concepts and principles of incident management and crisis management, as well as the tools and techniques that can be applied when anticipating and assessing incidents. It also examines the key activities, roles and responsibilities required for effective incident and crisis management.

At the end of the course, participants will:

 

    1.  Understand how to build and develop a crisis management capability for their organizations using an established good-practice framework.
    2.  Have a solid understanding of the relationships among events or issues, incidents, business continuity and crisis management.
    3. Understand the principles, strategies and techniques of incident response and crisis management.
    4. Have the tools and knowledge needed to prepare, implement and maintain a crisis management plan.

📝 The course includes slides and a workbook that is completed throughout the course (course in Spanish, materials in English).

 

📘 The content is based on the Good Practice Guidelines (Edition 7.0 from the BCI – Business Continuity Institute) and reflects the international standards currently in force in the field of business continuity.

 

🇪🇸 The course is delivered in Spanish, and includes electronic materials (in English) and a certificate of attendance.

 

🖥️ The BCI training course is delivered in live online format. Scheduled breaks are offered for each session.

 

🛠️ The training is delivered through GoToTraining (or similar).

🎤 Participants will be able to use their microphones to take part in the sessions and ask questions to the instructor (there is also the option to use their webcam).

 

📊 The interactive features of the course may include working groups in virtual rooms (breakout sessions), polls and quizzes.

 

🎓 Participants are recommended to hold a CBCI certification or specialised training in business continuity. Additionally, experience in business continuity and operational resilience is recommended.

 

📚 The course is part of the BCI course catalog. It is delivered by an Ozona Consulting instructor accredited by the BCI, managed through BC Training, BCI Licensed Training Partner.

Date and price

Course schedule

3 sessions from 9:30 AM to 2:30 PM

Format

Curso online interactivo

REGISTRATION REQUEST

    6, 7 and 8 October 2026 · Curso online interactivo · Price: 1250 eur + VAT (Español)These dates don't work for me · Notify me of new sessionsInterested in an in-company session