{"id":3507,"date":"2018-09-11T10:28:17","date_gmt":"2018-09-11T08:28:17","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/masterclass-iso-20000-12018-con-lynda-cooper-y-diego-berea\/"},"modified":"2024-05-13T22:27:28","modified_gmt":"2024-05-13T20:27:28","slug":"masterclass-iso-20000-12018-com-lynda-cooper-e-diego-berea","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/pt\/masterclass-iso-20000-12018-com-lynda-cooper-e-diego-berea\/","title":{"rendered":"Masterclass ISO\/IEC 20000-1:2018 com Lynda Cooper e Diego Berea"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;3473&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_empty_space height=&#8221;250px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<p>A terceira edi\u00e7\u00e3o da ISO 20000 foi publicada no dia 15 de setembro. Esta vers\u00e3o incorpora in\u00fameras novidades que contribuir\u00e3o, previsivelmente, n\u00e3o s\u00f3, com benef\u00edcios efetivos nas organiza\u00e7\u00f5es com um Sistema de Gest\u00e3o de Servi\u00e7os implementado, mas tamb\u00e9m, uma abordagem hol\u00edstica e estruturada para as organiza\u00e7\u00f5es que ambicionam a melhoria cont\u00ednua e, consequentemente, a evolu\u00e7\u00e3o das boas pr\u00e1ticas na Gest\u00e3o dos Servi\u00e7os das Tecnologias de Informa\u00e7\u00e3o.<\/p>\n<p>&nbsp;<\/p>\n<p>Lynda Cooper e Diego Berea, editores internacionais da ISO 20000 e membros h\u00e1 mais de 10 anos do grupo de trabalho internacional ISO\/IEC JTC1 SC40, apresentar\u00e3o, em Madrid, Barcelona e Lisboa, uma <i>masterclass<\/i>, de um dia de dura\u00e7\u00e3o, para secundar as empresas a alinhar, o seu sistema de gest\u00e3o, com os novos requisitos da ISO\/IEC 20000-1:2018.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Que novos processos t\u00eam que ser implementados?<\/li>\n<li>Que altera\u00e7\u00f5es afetam os processos existentes?<\/li>\n<li>Que modifica\u00e7\u00f5es s\u00e3o necess\u00e1rias no sistema de gest\u00e3o?<\/li>\n<li>Que novas evid\u00eancias s\u00e3o necess\u00e1rias?<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Estas e outras quest\u00f5es ser\u00e3o, seguramente, abordadas pelos oradores numa sess\u00e3o te\u00f3rico-pr\u00e1tica, das 9:00 \u00e0s 17:00, visando esclarecer uma plateia com conhecimentos de gest\u00e3o de servi\u00e7os, ITIL e ISO 20000, e ambicionando ser documentada e esclarecida pelos editores internacionais.<\/p>\n<p>&nbsp;<\/p>\n<p>Esta forma\u00e7\u00e3o \u00e9 essencial para as organiza\u00e7\u00f5es que adotaram a ISO 20000, como ponto de refer\u00eancia do seu Sistema de Gest\u00e3o de Servi\u00e7os, e, imprescind\u00edvel, para as organiza\u00e7\u00f5es j\u00e1 certificadas, que ter\u00e3o de levar a cabo todas as tarefas necess\u00e1rias para estar em conformidade com os requisitos da nova edi\u00e7\u00e3o da norma.<\/p>\n<p>&nbsp;<\/p>\n<p>Esta sess\u00e3o, a primeira ap\u00f3s a publica\u00e7\u00e3o da terceira edi\u00e7\u00e3o da Norma ISO 20000, ser\u00e1 uma oportunidade para partilhar conhecimentos sobre a tem\u00e1tica, diretamente, com os editores internacionais da norma!<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ce2558;\">PRINCIPAIS CARACTER\u00cdSTICAS DA MASTERCLASS ISO 20000<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-book qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h3 class=\"icon_title\" style=\"\">TEORIA E PR\u00c1TICA<\/h3><p style=''>A exposi\u00e7\u00e3o te\u00f3rica \u00e9 complementada com in\u00fameros exerc\u00edcios pr\u00e1ticos<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-building qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h3 class=\"icon_title\" style=\"\">N\u00cdVEL AVAN\u00c7ADO<\/h3><p style=''>Sess\u00e3o orientada a profissionais com conhecimentos pr\u00e9vios de ITIL e ISO 20000<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-briefcase qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h3 class=\"icon_title\" style=\"\">ADEQUADO PARA EMPRESAS J\u00c1 CERTIFICADAS<\/h3><p style=''>Guia pr\u00e1tico para adequar um sistema de gest\u00e3o de servi\u00e7os \u00e0 nova ISO 20000<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h3>NOTA<\/h3>\n<ul>\n<li>Lynda Cooper participar\u00e1 nas suas sess\u00f5es em ingl\u00eas. O material do curso e as sess\u00f5es realizadas por Diego Berea ser\u00e3o em espanhol em Madrid e Barcelona, e em portugu\u00eas em Lisboa.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ce2558;\">P\u00daBLICO OBJETIVO DA MASTERCLASS ISO 20000<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<p>De seguida, \u00e9 mostrada a rela\u00e7\u00e3o de perfis aos quais se orienta a masterclass sobre a ISO\/IEC 20000-1:2018:<\/p>\n<ul>\n<li>Respons\u00e1veis de processo ISO 20000, respons\u00e1veis de servi\u00e7o e respons\u00e1veis de sistemas de gest\u00e3o de servi\u00e7os certificados;<\/li>\n<li>Diretores de inform\u00e1tica, CIOs e outros perfis da organiza\u00e7\u00e3o com responsabilidades no sistema de gest\u00e3o de servi\u00e7os e\/ou que ir\u00e3o participar no processo de auditoria interna e externa.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;3470&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_empty_space height=&#8221;150px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ce2558;\">PVP E OUTROS DADOS DE INTERESSE<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p>PVP: 495\u20ac + IVA por assistente, incluindo almo\u00e7o e material da masterclass.<\/p>\n<p>&nbsp;<\/p>\n<h3>LOCALIZA\u00c7\u00d5ES<\/h3>\n<ul>\n<li>Madrid: Hotel Zenit Conde de Orgaz<\/li>\n<li>Lisboa: Hotel Sana Malhoa<\/li>\n<li>Barcelona: Granv\u00eda Business Center<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>AGENDA DA SESS\u00c3O<\/h3>\n<ul>\n<li><a class=\"inbound-track-link\" href=\"http:\/\/download.ozonaconsulting.com\/agendaPT.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Agenda em Portugu\u00eas<\/a><\/li>\n<li><a class=\"inbound-track-link\" href=\"http:\/\/download.ozonaconsulting.com\/agenda.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Agenda en espa\u00f1ol<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span id=\"nivel1\" style=\"color: #ce2558;\">LYNDA COOPER<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<p>Editora principal da ISO 20000-1<\/p>\n<p>Membro da ISO\/IEC JTC1 SC40 em representa\u00e7\u00e3o da BSI\/Reino Unido<\/p>\n<p>ITIL Master<\/p>\n<p>Consultora associada da Ozona Consulting<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4617&#8243; img_size=&#8221;large&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;3485&#8243; img_size=&#8221;large&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span id=\"nivel1\" style=\"color: #ce2558;\">DIEGO BEREA<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<p>Editor principal da ISO 20000-9 e coeditor da ISO 20000-2<\/p>\n<p>Membro da ISO\/IEC JTC1 SC40 em representa\u00e7\u00e3o da UNE\/Espa\u00f1a<\/p>\n<p>Expert t\u00e9cnico ISO 20000 para ENAC<\/p>\n<p>Diretor da Ozona Consulting<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column css=&#8221;.vc_custom_1536056177530{background-color: #e8e8e8 !important;}&#8221;][vc_column_text]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center;\"><span style=\"color: #ce2558;\">Pedido de inscri\u00e7\u00e3o na masterclass ISO 20000<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator type=&#8221;normal&#8221; transparency=&#8221;0&#8243; align=&#8221;align_center&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; background_color=&#8221;#ffffff&#8221; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1536054851436{margin-top: 20px !important;}&#8221;][vc_column_inner][vc_column_text]<\/p>\n<p class=\"p1\">[inbound_forms id=&#8221;3513&#8243; name=&#8221;Masterclass ISO 20000 PT&#8221;]<\/p>\n<p>[\/vc_column_text][vc_column_text]Os dados pessoais recolhidos atrav\u00e9s do presente formul\u00e1rio, ser\u00e3o tratados para gerir a sua participa\u00e7\u00e3o no evento em que se inscreve. Pode exercer os seus direitos de acesso, retifica\u00e7\u00e3o e cancelamento mediante carta escrita a Servicio de Consultor\u00eda de Procesos Ozona S.L., Av. General Per\u00f3n 29, planta 16 \u00b7 28020 \u00b7 Madrid.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p class=\"p1\">[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;3473&#8243; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_empty_space height=&#8221;250px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text] A terceira edi\u00e7\u00e3o da ISO 20000 foi publicada no dia 15&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-3507","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/3507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/comments?post=3507"}],"version-history":[{"count":0,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/3507\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/media?parent=3507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}