{"id":1584,"date":"2016-06-07T17:04:47","date_gmt":"2016-06-07T15:04:47","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/?page_id=1584"},"modified":"2024-05-13T22:28:26","modified_gmt":"2024-05-13T20:28:26","slug":"modelado","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/pt\/modelado\/","title":{"rendered":"Workshop de modela\u00e7\u00e3o de servi\u00e7os"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<p><a href=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2018\/11\/carmen1-300x145.png\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-3646 size-medium alignright\" src=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2018\/11\/carmen1-300x145.png\" alt=\"\" width=\"300\" height=\"145\" srcset=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2018\/11\/carmen1-300x145.png 300w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2018\/11\/carmen1-768x372.png 768w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2018\/11\/carmen1-1024x496.png 1024w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2018\/11\/carmen1-700x339.png 700w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>A modela\u00e7\u00e3o de servi\u00e7os de TI \u00e9 uma das atividades essenciais para a implementa\u00e7\u00e3o com \u00eaxito de processos de gest\u00e3o de servi\u00e7os ITIL\/ISO 20000. &nbsp; Esta a\u00e7\u00e3o formativa apresenta uma metodologia clara de modela\u00e7\u00e3o de servi\u00e7os, e mediante numerosos&nbsp;exemplos pr\u00e1ticos, explica a sua aplica\u00e7\u00e3o a diferentes cen\u00e1rios de gest\u00e3o de servi\u00e7os: gest\u00e3o da configura\u00e7\u00e3o, gest\u00e3o de riscos, gest\u00e3o de fornecedores, monitoriza\u00e7\u00e3o de servi\u00e7os, etc. &nbsp;Trata-se de uma&nbsp;forma\u00e7\u00e3o nova&nbsp;e original, alinhada com as boas pr\u00e1ticas de ITIL e os requisitos da ISO 20000, que permite&nbsp;aos participantes:<\/p>\n<ul>\n<li>Aplicar de forma imediata a metodologia proposta \u00e0 modela\u00e7\u00e3o de servi\u00e7os de TI da sua organiza\u00e7\u00e3o.<\/li>\n<\/ul>\n<ul>\n<li>Alcan\u00e7ar&nbsp;os benef\u00edcios associados \u00e0 correta modela\u00e7\u00e3o de servi\u00e7os dentro de um sistema de gest\u00e3o ITIL\/ISO 20000.<\/li>\n<\/ul>\n<p>As suas principais caracter\u00edsticas s\u00e3o as seguintes:<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-book qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">TEORIA E PR\u00c1TICA<\/h5><p style=''>A exposi\u00e7\u00e3o te\u00f3rica complementa-se com numerosos exerc\u00edcios pr\u00e1ticos.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-building qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">EXEMPLOS REAIS<\/h5><p style=''>Durante toda a forma\u00e7\u00e3o mostram-se numerosos exemplos reais da aplica\u00e7\u00e3o<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-cogs qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">N\u00c3O REQUER FERRAMENTAS<\/h5><p style=''>A aplica\u00e7\u00e3o das t\u00e9cnicas apresentadas n\u00e3o requer necessariamente ferramentas espec\u00edficas.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ce2558;\">P\u00daBLICO OBJETIVO<\/span><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]A forma\u00e7\u00e3o da modela\u00e7\u00e3o de servi\u00e7os orienta-se fundamentalmente a dois tipos de perfis:<\/p>\n<ul>\n<li>Service managers, gestores de processo, respons\u00e1veis de Service Desk ou respons\u00e1veis de servi\u00e7os que&nbsp;participam num sistema de gest\u00e3o de servi\u00e7os ITIL\/ISO 200000.<\/li>\n<li>Diretores de inform\u00e1tica, CIOs, CTOs, respons\u00e1veis do controlo&nbsp;TI e outros perfis de dire\u00e7\u00e3o que requerem informa\u00e7\u00e3o da modela\u00e7\u00e3o de servi\u00e7os.<\/li>\n<\/ul>\n<p>N\u00e3o se requer conhecimentos pr\u00e9vios de gest\u00e3o de servi\u00e7os, embora seja recomendado conhecimentos ao n\u00edvel de fundamentos ITIL ou ISO 20000.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">A forma\u00e7\u00e3o de modela\u00e7\u00e3o de servi\u00e7os&nbsp;tem um \u00fanico n\u00edvel, embora se possa complementar com sess\u00f5es espec\u00edficas de modela\u00e7\u00e3o para os servi\u00e7os de um determinado cliente.<\/p>\n<p>[\/vc_column_text][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;center&#8221; padding_top=&#8221;30&#8243; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243;] [\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-compass qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">Workshop modela\u00e7\u00e3o de servi\u00e7os<\/h5><p style=''>1 dia. 495\u20ac + IVA \/ por participante<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;] [\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;2869&#8243; img_size=&#8221;large&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ce2558;\">MODELA\u00c7\u00c3O DE SERVI\u00c7OS<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]Metodologia geral de modela\u00e7\u00e3o de servi\u00e7os de servi\u00e7os de TI e decomposi\u00e7\u00e3o de depend\u00eancias.<\/p>\n<ul>\n<li>Crit\u00e9rios de modela\u00e7\u00e3o.<\/li>\n<li>T\u00e9cnicas de decomposi\u00e7\u00e3o de depend\u00eancias.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ce2558;\">AGENDA&nbsp;DOS WORKSHOPS<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_accordion collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221; disable_keyboard=&#8221;&#8221;][vc_accordion_tab title=&#8221;MODELA\u00c7\u00c3O DE SERVI\u00c7OS&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Introdu\u00e7\u00e3o \u00e0 orienta\u00e7\u00e3o aos servi\u00e7os<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Orienta\u00e7\u00e3o aos servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Tipos de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Mapa de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Depend\u00eancias entre servi\u00e7os&nbsp;<\/span><\/li>\n<\/ul>\n<p><strong>Modela\u00e7\u00e3o&nbsp;de servi\u00e7os<\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Crit\u00e9rios de modela\u00e7\u00e3o de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Metodologia de modela\u00e7\u00e3o de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Decomposi\u00e7\u00e3o de servi\u00e7os em depend\u00eancias<\/span><\/li>\n<li><span class=\"s2\">Modela\u00e7\u00e3o da arquitetura de um servi\u00e7o vs modela\u00e7\u00e3o de impacto (tipo BMC)<\/span><\/li>\n<\/ul>\n<p><strong><span class=\"s2\">Utilidade da modela\u00e7\u00e3o de servi\u00e7os<\/span><\/strong><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 gest\u00e3o da configura\u00e7\u00e3o e \u00e0 gest\u00e3o de ativos<\/span>\n<ul class=\"ul2\">\n<li class=\"li1\"><span class=\"s2\">Gest\u00e3o da configura\u00e7\u00e3o vs gest\u00e3o de ativos<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Transfer\u00eancia da modela\u00e7\u00e3o de servi\u00e7os \u00e0 CMDB<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 gest\u00e3o de fornecedores, seus requisitos e n\u00edveis de servi\u00e7o<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 presta\u00e7\u00e3o&nbsp;de servi\u00e7os<\/span>\n<ul class=\"ul2\">\n<li class=\"li1\">Limita\u00e7\u00e3o do \u00e2mbito dos planos de capacidade, disponibilidade, continuidade\u2026<\/li>\n<li class=\"li1\">Transferir a modela\u00e7\u00e3o de servi\u00e7os para ferramentas de monitoriza\u00e7\u00e3o<\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o aos processos de service desk<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 gest\u00e3o financeira de servi\u00e7os<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_column_text]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center;\"><span style=\"color: #ce2558;\">Solicite mais informa\u00e7\u00e3o<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9356-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"9356\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/1584#wpcf7-f9356-o1\" method=\"post\" class=\"wpcf7-form init\" id=\"WorkshopsdemodeladodeserviciosPT\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9356\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9356-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a__timestamp\" value=\"pYNNt5mhB9NVzQCfKwC7+w==\" \/><input type=\"hidden\" name=\"_cf7a_version\" value=\"1.0\" \/><input type=\"hidden\" name=\"_cf7a_address\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_referer\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_protocol\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint\" value=\"pYNNt5mhB9NVzQCfKwC7+w==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint_extras\" \/><input type=\"hidden\" name=\"_cf7a_append_on_submit\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"edicion\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"edicion[]\" value=\"Interesse numa sess\u00e3o in-company\" \/><span class=\"wpcf7-list-item-label\">Interesse numa sess\u00e3o in-company<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"edicion[]\" value=\"Outras edi\u00e7\u00f5es\" \/><span class=\"wpcf7-list-item-label\">Outras edi\u00e7\u00f5es<\/span><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-413\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-413\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Marcando esta casilla, confirmo que acepto la <a href=https:\/\/www.ozonaconsulting.com\/privacidad\/ target=\"blank\">Pol\u00edtica de Privacidad<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<p>&nbsp;<\/p>\n<p>Os dados pessoais recolhidos atrav\u00e9s do presente formul\u00e1rio, ser\u00e3o tratados para gerir a sua participa\u00e7\u00e3o no evento em que se inscreveu. Pode exercer os direitos de acesso, retifica\u00e7\u00e3o e cancelamento mediante carta dirigida a Servicio de Consultor\u00eda de Procesos Ozona S.L., Av. General Per\u00f3n 29, planta 16 \u00b7 28020 \u00b7 Madrid.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text] A modela\u00e7\u00e3o de servi\u00e7os de TI \u00e9 uma das atividades essenciais para a implementa\u00e7\u00e3o com \u00eaxito de processos de gest\u00e3o de servi\u00e7os ITIL\/ISO 20000. &nbsp; Esta a\u00e7\u00e3o&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","content-type":"","ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-1584","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/1584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/comments?post=1584"}],"version-history":[{"count":13,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/1584\/revisions"}],"predecessor-version":[{"id":9677,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/1584\/revisions\/9677"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/media?parent=1584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}