{"id":11790,"date":"2026-08-25T09:49:06","date_gmt":"2026-08-25T07:49:06","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/?page_id=11790"},"modified":"2026-08-25T11:38:54","modified_gmt":"2026-08-25T09:38:54","slug":"itil-5-pt","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/pt\/itil-5-pt\/","title":{"rendered":"ITIL 5 Foundation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><style>@media(min-width:768px){body.page-id-11790 .empty_space_image{background-position:center -70px !important;}}<\/style>\n<style>.empty_space_image{background-position:center top !important;background-size:100% auto !important;background-repeat:no-repeat !important;}<\/style>\n<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;][vc_empty_space height=&#8221;260px&#8221; background_image=&#8221;11787&#8243; image_repeat=&#8221;no-repeat&#8221; el_class=&#8221;dora-banner&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;][vc_empty_space height=&#8221;200px&#8221; background_image=&#8221;11787&#8243; image_repeat=&#8221;no-repeat&#8221; el_class=&#8221;dora-banner-mobile&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_empty_space height=&#8221;45 px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e1175a;\"><b>ITIL 5 FOUNDATION<\/b><\/span><\/h2>\n<h3 style=\"text-align: center;\">Gest\u00e3o de produtos e servi\u00e7os digitais orientada ao valor, \u00e0 experi\u00eancia e \u00e0 IA<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;30 px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]Actualiza os teus conhecimentos de ITSM \u00e0 nova era digital: aprende ITIL 5, compreende as suas diferen\u00e7as em rela\u00e7\u00e3o ao ITIL 4 e adquire as ferramentas para gerir produtos e servi\u00e7os digitais orientados ao valor, \u00e0 experi\u00eancia e \u00e0 IA.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Descri\u00e7\u00e3o<\/b><\/span><\/h3>\n<p>O ITIL 5 Foundation fornece os conhecimentos fundamentais para compreender e aplicar as boas pr\u00e1ticas de gest\u00e3o de produtos e servi\u00e7os digitais no ambiente atual. O curso apresenta o modelo ITIL 5, os seus princ\u00edpios, sistema de valor, dimens\u00f5es e pr\u00e1ticas, com uma abordagem pr\u00e1tica orientada \u00e0 cria\u00e7\u00e3o de valor e \u00e0 melhoria cont\u00ednua.[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Objectivos<\/b><\/span><\/h3>\n<ul>\n<li>Conhecer os conceitos e princ\u00edpios-chave da gest\u00e3o de servi\u00e7os de TI.<\/li>\n<li>Conhecer o detalhe das principais pr\u00e1ticas definidas pelo ITIL.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Novidades em rela\u00e7\u00e3o ao ITIL 4<\/b><\/span><\/h3>\n<p>O ITIL 5 mant\u00e9m os principais conceitos do ITIL 4, mas evolui-os para responder a um ambiente mais digital, complexo e baseado em IA. Entre as principais novidades destacam-se:<\/p>\n<ul>\n<li>Orienta\u00e7\u00e3o a produtos e servi\u00e7os digitais, integrando ambos os conceitos numa vis\u00e3o ponta a ponta.<\/li>\n<li>Um novo modelo de ciclo de vida de produtos e servi\u00e7os, com oito atividades: Discover, Design, Acquire, Build, Transition, Operate, Deliver e Support.<\/li>\n<li>Uma abordagem AI-native, incorporando a realidade da IA na gest\u00e3o de servi\u00e7os e produtos.<\/li>\n<li>Maior \u00eanfase em valor, resultados e experi\u00eancia, ligando estrat\u00e9gia, opera\u00e7\u00f5es e necessidades de clientes e stakeholders.<\/li>\n<li>Uma abordagem mais pr\u00e1tica e simples, com uma cadeia de valor simplificada e maior orienta\u00e7\u00e3o \u00e0 aplica\u00e7\u00e3o real das pr\u00e1ticas.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Benef\u00edcios do curso<\/b><\/span><\/h3>\n<p>No final, os participantes poder\u00e3o:<\/p>\n<ul>\n<li>Compreender os fundamentos e a estrutura do ITIL 5.<\/li>\n<li>Aplicar os seus princ\u00edpios para melhorar a gest\u00e3o de produtos e servi\u00e7os digitais.<\/li>\n<li>Compreender como criar e demonstrar valor atrav\u00e9s dos servi\u00e7os tecnol\u00f3gicos.<\/li>\n<li>Adaptar a gest\u00e3o de servi\u00e7os a ambientes digitais, complexos e habilitados por IA.<\/li>\n<li>Melhorar a colabora\u00e7\u00e3o entre TI, neg\u00f3cio, fornecedores e outros stakeholders.<\/li>\n<li>Obter uma certifica\u00e7\u00e3o internacional ITIL Foundation (Version 5) e uma base para continuar rumo \u00e0s certifica\u00e7\u00f5es avan\u00e7adas do ITIL 5.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>P\u00fablico-alvo<\/b><\/span><\/h3>\n<p>O curso \u00e9 dirigido a profissionais que participam na gest\u00e3o, desenho, entrega, suporte ou melhoria de servi\u00e7os e produtos digitais, entre eles:<\/p>\n<ul>\n<li>Respons\u00e1veis e profissionais de IT Service Management (ITSM).<\/li>\n<li>Service Managers, IT Managers e respons\u00e1veis de opera\u00e7\u00f5es.<\/li>\n<li>Profissionais de Service Desk, suporte, infra-estrutura e opera\u00e7\u00f5es.<\/li>\n<li>Respons\u00e1veis de transforma\u00e7\u00e3o digital e melhoria cont\u00ednua.<\/li>\n<li>Profissionais de governo, gest\u00e3o e estrat\u00e9gia de TI.<\/li>\n<li>Consultores e profissionais que trabalham com ITIL, ISO 20000, DevOps, Agile ou gest\u00e3o de servi\u00e7os.<\/li>\n<li>Profissionais que queiram actualizar os seus conhecimentos de ITIL 4 para a nova vers\u00e3o.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;5 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>O curso inclui materiais oficiais ITIL 5 (em ingl\u00eas) e um caderno de exerc\u00edcios que \u00e9 preenchido ao longo do curso.<\/li>\n<li>O conte\u00fado baseia-se na publica\u00e7\u00e3o oficial ITIL 5 Foundation (PeopleCert) e reflete as boas pr\u00e1ticas vigentes na gest\u00e3o de produtos e servi\u00e7os digitais.<\/li>\n<li>O curso \u00e9 ministrado em espanhol, inclui material eletr\u00f3nico em ingl\u00eas e um certificado de participa\u00e7\u00e3o.<\/li>\n<li>O curso \u00e9 ministrado na modalidade curso online interativo. Durante as sess\u00f5es s\u00e3o oferecidas pausas programadas.<\/li>\n<li>A forma\u00e7\u00e3o \u00e9 ministrada atrav\u00e9s de GoToTraining (ou similar).<\/li>\n<li>Pre\u00e7o por participante: indica-nos a quantidade de inscri\u00e7\u00f5es e de exames (opcional) e enviamos-te uma proposta detalhada.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Os participantes poder\u00e3o utilizar os seus microfones para intervir durante as sess\u00f5es e colocar quest\u00f5es ao tutor (existe tamb\u00e9m a op\u00e7\u00e3o de utilizar a webcam).<\/li>\n<li>As fun\u00e7\u00f5es interativas do curso podem incluir grupos de trabalho em salas virtuais (breakout sessions), inqu\u00e9ritos e question\u00e1rios.<\/li>\n<li>\u00c9 recomend\u00e1vel ter trabalhado anteriormente com modelos de gest\u00e3o de servi\u00e7os (ITIL 4, ISO 20000, etc.) ou dispor de experi\u00eancia em ITSM.<\/li>\n<li>O curso faz parte do cat\u00e1logo de forma\u00e7\u00f5es da Ozona Consulting em gest\u00e3o de servi\u00e7os. A prepara\u00e7\u00e3o oficial para o exame ITIL 5 Foundation \u00e9 oferecida como itiner\u00e1rio complementar.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;5 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center; color: #e1175a;\">SOLICITA\u00c7\u00c3O DE INSCRI\u00c7\u00c3O<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f11791-o1\" lang=\"pt-PT\" dir=\"ltr\" data-wpcf7-id=\"11791\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/11790#wpcf7-f11791-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"11791\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" 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name=\"edicion[]\" value=\"ozceAvSin\" \/><span class=\"wpcf7-list-item-label\">ozceAvSin<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"edicion[]\" value=\"ozceAvOtr\" \/><span class=\"wpcf7-list-item-label\">ozceAvOtr<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"edicion[]\" value=\"ozceInc\" \/><span class=\"wpcf7-list-item-label\">ozceInc<\/span><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"organization\" aria-required=\"true\" 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