{"id":10858,"date":"2026-05-23T08:56:00","date_gmt":"2026-05-23T06:56:00","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/webinars-gratuitos-itsm-academy\/"},"modified":"2026-07-10T13:20:35","modified_gmt":"2026-07-10T11:20:35","slug":"webinars-gratuitos-itsm-academy","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/pt\/webinars-gratuitos-itsm-academy\/","title":{"rendered":"Webinars Gratuitos da Ozona ITSM Academy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h2>S\u00e9rie de webinars gratuitos sobre os &#8220;temas pendentes&#8221; da gest\u00e3o de servi\u00e7os<\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-300x200.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8925 alignright\" src=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-300x200.png\" alt=\"\" width=\"488\" height=\"325\" srcset=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-300x200.png 300w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-1024x683.png 1024w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-768x513.png 768w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-1536x1025.png 1536w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-700x467.png 700w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-1320x881.png 1320w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x.png 1684w\" sizes=\"auto, (max-width: 488px) 100vw, 488px\" \/><\/a>A Ozona Consulting anuncia a realiza\u00e7\u00e3o de tr\u00eas webinars gratuitos sobre alguns dos &#8220;temas pendentes&#8221; que habitualmente se observam na gest\u00e3o de servi\u00e7os.<\/p>\n<p>&nbsp;<\/p>\n<p>Ser\u00e3o apresentadas metodologias para alcan\u00e7ar objetivos a curto prazo, bem como a sua aplica\u00e7\u00e3o pr\u00e1tica na <a href=\"https:\/\/www.obsidiansoft.com\">plataforma Obsidian<\/a>:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #999999;\"><strong>Cat\u00e1logo de servi\u00e7os e CMDB<\/strong>: Como utilizar a orienta\u00e7\u00e3o a servi\u00e7os e a modela\u00e7\u00e3o de servi\u00e7os para conseguir uma gest\u00e3o da configura\u00e7\u00e3o e um cat\u00e1logo de servi\u00e7os eficazes (quarta-feira, 22 de mar\u00e7o, das 10:00 \u00e0s 10:30h)<\/span><br \/>\n<strong>J\u00e1 realizado. Ao inscrever-se, receber\u00e1 acesso \u00e0 grava\u00e7\u00e3o.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #999999;\"><strong>Defini\u00e7\u00e3o e acompanhamento de SLAs<\/strong>:<\/span> <span style=\"color: #999999;\">Como estabelecer corretamente os acordos de n\u00edvel de servi\u00e7o, e como acompanhar o seu cumprimento (quarta-feira, 19 de abril, das 10:00 \u00e0s 10:30h)<\/span><br \/>\n<strong>J\u00e1 realizado. Ao inscrever-se, receber\u00e1 acesso \u00e0 grava\u00e7\u00e3o.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>T\u00e9cnicas de visualiza\u00e7\u00e3o de dashboards e relat\u00f3rios<\/strong> seguindo a norma IBCS. (quarta-feira, 24 de maio, das 10:00 \u00e0s 10:30h).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Estes tr\u00eas breves webinars apresentam conte\u00fados alinhados com as boas pr\u00e1ticas de ITIL e com os requisitos da ISO 20000. Os participantes que assistam aos tr\u00eas webinars receber\u00e3o um certificado de participa\u00e7\u00e3o.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-book qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">TEORIA E PR\u00c1TICA<\/h5><p style=''>A exposi\u00e7\u00e3o te\u00f3rica \u00e9 complementada com in\u00fameros exemplos pr\u00e1ticos.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-building qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">BASEADO EM CASOS REAIS<\/h5><p style=''>Todos os webinars baseiam-se em casos reais de aplica\u00e7\u00e3o<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-cogs qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">EXEMPLOS COM OBSIDIAN<\/h5><p style=''>Todos os conceitos te\u00f3ricos ser\u00e3o mostrados com exemplos na plataforma Obsidian<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e1175a;\">P\u00daBLICO-ALVO<\/span><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]Estes webinars destinam-se fundamentalmente a dois tipos de perfis:<\/p>\n<ul>\n<li>Service managers, gestores de processo, respons\u00e1veis de Service Desk ou respons\u00e1veis de servi\u00e7o que&nbsp;participam num sistema de gest\u00e3o de servi\u00e7os ITIL\/ISO 20000.<\/li>\n<li>Diretores de inform\u00e1tica, CIOs, CTOs, respons\u00e1veis de gest\u00e3o e governo de TI e outros perfis de dire\u00e7\u00e3o que necessitem de informa\u00e7\u00e3o sobre os servi\u00e7os prestados e o n\u00edvel de cumprimento dos seus SLAs.&nbsp;<\/li>\n<\/ul>\n<p>N\u00e3o s\u00e3o exigidos conhecimentos pr\u00e9vios.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e1175a;\">CONTE\u00daDO DOS WEBINARS<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_accordion active_tab=&#8221;3&#8243; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221; disable_keyboard=&#8221;&#8221;][vc_accordion_tab title=&#8221;INVENT\u00c1RIO, CAT\u00c1LOGO DE SERVI\u00c7OS E CMDB&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Introdu\u00e7\u00e3o \u00e0 orienta\u00e7\u00e3o a servi\u00e7os<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Orienta\u00e7\u00e3o a servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Tipos de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Mapa de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Depend\u00eancias entre servi\u00e7os&nbsp;<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Modela\u00e7\u00e3o de servi\u00e7os<\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Crit\u00e9rios de modela\u00e7\u00e3o de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Metodologia de modela\u00e7\u00e3o de servi\u00e7os<\/span><\/li>\n<li><span class=\"s2\">Decomposi\u00e7\u00e3o de servi\u00e7os em depend\u00eancias<\/span><\/li>\n<li><span class=\"s2\">Modela\u00e7\u00e3o da arquitetura de um servi\u00e7o vs modela\u00e7\u00e3o de impacto (tipo BMC)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><span class=\"s2\">Utilidade da modela\u00e7\u00e3o de servi\u00e7os<\/span><\/strong><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 gest\u00e3o da configura\u00e7\u00e3o e \u00e0 gest\u00e3o de ativos<\/span>\n<ul class=\"ul2\">\n<li class=\"li1\"><span class=\"s2\">Gest\u00e3o da configura\u00e7\u00e3o vs gest\u00e3o de ativos<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Transposi\u00e7\u00e3o da modela\u00e7\u00e3o de servi\u00e7o para a CMDB<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 gest\u00e3o de fornecedores, seus requisitos e n\u00edveis de servi\u00e7o<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 presta\u00e7\u00e3o de servi\u00e7os<\/span>\n<ul class=\"ul2\">\n<li class=\"li1\">Limita\u00e7\u00e3o de \u00e2mbito dos planos de capacidade, disponibilidade, continuidade\u2026<\/li>\n<li class=\"li1\">Transpor a modela\u00e7\u00e3o de servi\u00e7os para ferramentas de monitoriza\u00e7\u00e3o<\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o aos processos de service desk<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Aplica\u00e7\u00e3o \u00e0 gest\u00e3o financeira de servi\u00e7os<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;DEFINI\u00c7\u00c3O E ACOMPANHAMENTO DE ACORDOS DE N\u00cdVEL DE SERVI\u00c7O (SLAS)&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Defini\u00e7\u00e3o de acordos de n\u00edvel de servi\u00e7o<\/span><\/strong><\/p>\n<ul>\n<li>Defini\u00e7\u00e3o de acordos de n\u00edvel de servi\u00e7o<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Acompanhamento do cumprimento dos SLAs<\/strong><\/p>\n<ul>\n<li>Acompanhamento do cumprimento dos SLAs<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;T\u00c9CNICAS DE VISUALIZA\u00c7\u00c3O DE DASHBOARDS E RELAT\u00d3RIOS SEGUINDO A NORMA IBCS&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Introdu\u00e7\u00e3o \u00e0 norma IBCS<\/span><\/strong><\/p>\n<ul>\n<li>Regras sem\u00e2nticas e nota\u00e7\u00e3o padr\u00e3o&nbsp;<\/li>\n<li>Regras de perce\u00e7\u00e3o e visualiza\u00e7\u00e3o<\/li>\n<li>Regras conceptuais&nbsp;<\/li>\n<\/ul>\n<p><strong>Exemplos de dashboards e relat\u00f3rios<\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Exemplos aplicados \u00e0 modela\u00e7\u00e3o de servi\u00e7os e ao cat\u00e1logo (webinar 1)<\/span><\/li>\n<li><span class=\"s2\">Exemplos aplicados \u00e0 gest\u00e3o de SLAs (webinar 2)<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_column_text]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center;\"><span style=\"color: #e1175a;\">INSCREVA-SE NOS SEMIN\u00c1RIOS GRATUITOS<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"container_inner\"><div class=\"call_to_action normal\" style=\"\"><div class=\"two_columns_75_25 clearfix\"><div class=\"text_wrapper column1\"><div class=\"call_to_action_text \" style=\"\"><span style=\"font-size: 16px;\">Carregue no bot\u00e3o para preencher o formul\u00e1rio de inscri\u00e7\u00e3o gratuita<\/span><\/div><\/div><div class=\"button_wrapper column2\"><a itemprop=\"url\" href=\"https:\/\/attendee.gotowebinar.com\/register\/4910103799239172184\" class=\"qbutton white \" target=\"\" style=\"\">Inscri\u00e7\u00e3o<\/a><\/div><\/div><\/div><\/div>[vc_separator type=&#8221;normal&#8221; transparency=&#8221;0&#8243; align=&#8221;align_center&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text] S\u00e9rie de webinars gratuitos sobre os &#8220;temas pendentes&#8221; da gest\u00e3o de servi\u00e7os &nbsp; &nbsp; A Ozona Consulting anuncia a realiza\u00e7\u00e3o de tr\u00eas webinars gratuitos sobre alguns dos&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-10858","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/10858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/comments?post=10858"}],"version-history":[{"count":2,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/10858\/revisions"}],"predecessor-version":[{"id":11680,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/pages\/10858\/revisions\/11680"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/media?parent=10858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}