{"id":1908,"date":"2017-03-18T20:51:15","date_gmt":"2017-03-18T19:51:15","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/?post_type=ajde_events&#038;p=1908"},"modified":"2017-03-29T12:51:50","modified_gmt":"2017-03-29T10:51:50","slug":"lisboa-workshop-itsm-kpi-foundation-nivel-1","status":"publish","type":"ajde_events","link":"https:\/\/www.ozonaconsulting.com\/pt\/events\/lisboa-workshop-itsm-kpi-foundation-nivel-1\/","title":{"rendered":"Lisboa \u00b7 Workshop ITSM KPI Foundation (n\u00edvel 1)"},"content":{"rendered":"<p>Primeiro n\u00edvel da forma\u00e7\u00e3o sobre modelos de indicadores da Ozona. Apresenta\u00e7\u00e3o dos conceitos b\u00e1sicos sobre m\u00e9tricas e indicadores e exemplos pr\u00e1ticos de aplica\u00e7\u00e3o tanto a n\u00edvel geral como espec\u00edfico para a gest\u00e3o de servi\u00e7os de TI.<\/p>\n<ul>\n<li>Introdu\u00e7\u00e3o aos modelos de indicadores.<\/li>\n<li>Aplica\u00e7\u00e3o \u00e0 gest\u00e3o de servi\u00e7os de TI.<\/li>\n<li>C\u00e1lculo de indicadores.<\/li>\n<li>Interpreta\u00e7\u00e3o de dashboards e relat\u00f3rios.<\/li>\n<\/ul>\n<h2>HOR\u00c1RIO<\/h2>\n<p>9:00 Registo<\/p>\n<p>9:30 In\u00edcio da forma\u00e7\u00e3o<\/p>\n<p>18:00 Finaliza\u00e7\u00e3o da forma\u00e7\u00e3o<\/p>\n<p class=\"p1\"><span class=\"s1\">Aceda ao\u00a0<span class=\"s2\"><a href=\"https:\/\/ozonaconsulting.com\/kpis\/#contacto\">formul\u00e1rio de inscri\u00e7\u00e3o<\/a><\/span><\/span><\/p>\n<h3>TEMAS<\/h3>\n<ul>\n<li>Medidas, m\u00e9tricas e indicadores<\/li>\n<li>Tipos de indicadores<\/li>\n<li>Objetivos, CSFs e a sua rela\u00e7\u00e3o com os KPIs<\/li>\n<li>Conceitos de gest\u00e3o de servi\u00e7os<\/li>\n<li>Medidas, m\u00e9tricas e indicadores ITSM<\/li>\n<li>T\u00e9cnicas de desenho de m\u00e9tricas e indicadores<\/li>\n<li>A ISO 20000 como guia<\/li>\n<li>Modelos de indicadores de gest\u00e3o de servi\u00e7os<\/li>\n<li>Exerc\u00edcios. Parte 1. Desenho e interpreta\u00e7\u00e3o de dashboards e relat\u00f3rios de service desk<\/li>\n<li>Exerc\u00edcios. Parte 2. Desenho e interpreta\u00e7\u00e3o de dashboards e relat\u00f3rios de presta\u00e7\u00e3o de servi\u00e7os<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0},"tags":[],"event_type":[35],"event_type_2":[49],"event_type_3":[50],"class_list":["post-1908","ajde_events","type-ajde_events","status-publish","hentry","event_location-ozona-consulting-lisboa","event_organizer-ozona-consulting","event_type-kpi-itsm-foundation","event_type_2-lisboa","event_type_3-publico"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/ajde_events\/1908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/ajde_events"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/types\/ajde_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/comments?post=1908"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/media?parent=1908"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/tags?post=1908"},{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/event_type?post=1908"},{"taxonomy":"event_type_2","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/event_type_2?post=1908"},{"taxonomy":"event_type_3","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/event_type_3?post=1908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}