{"id":1700,"date":"2016-06-14T13:13:10","date_gmt":"2016-06-14T11:13:10","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/?post_type=ajde_events&#038;p=1700"},"modified":"2017-03-29T11:51:54","modified_gmt":"2017-03-29T09:51:54","slug":"madrid-workshop-itsm-kpi-practitioner-nivel-2-1700","status":"publish","type":"ajde_events","link":"https:\/\/www.ozonaconsulting.com\/pt\/events\/madrid-workshop-itsm-kpi-practitioner-nivel-2-1700\/","title":{"rendered":"Lisboa \u00b7 Workshop ITSM KPI Practitioner (n\u00edvel 2)"},"content":{"rendered":"<p>Segundo\u00a0n\u00edvel da forma\u00e7\u00e3o sobre modelos de indicadores da Ozona. Abrange a apresenta\u00e7\u00e3o de conceitos b\u00e1sicos sobre m\u00e9tricas e indicadores e exemplos pr\u00e1ticos de aplica\u00e7\u00e3o tanto a n\u00edvel geral como espec\u00edficos para a gest\u00e3o de servi\u00e7os de TI.<\/p>\n<ul>\n<li>Introdu\u00e7\u00e3o aos modelos de indicadores.<\/li>\n<li>Aplica\u00e7\u00e3o \u00e0 gest\u00e3o de servi\u00e7os de TI.<\/li>\n<li>C\u00e1lculo de indicadores.<\/li>\n<li>Interpreta\u00e7\u00e3o de dashboards e relat\u00f3rios.<\/li>\n<\/ul>\n<h2>HOR\u00c1RIO<\/h2>\n<p>9:00 Registo<\/p>\n<p>9:30 In\u00edcio da forma\u00e7\u00e3o<\/p>\n<p>18:00 Finaliza\u00e7\u00e3o da forma\u00e7\u00e3o<\/p>\n<p class=\"p1\"><span class=\"s1\">Aceda ao\u00a0<a href=\"https:\/\/ozonaconsulting.com\/kpis\/#contacto\"><span class=\"s2\">formul\u00e1rio de inscri\u00e7\u00e3o<\/span><\/a><\/span><\/p>\n<h3>TEMAS<\/h3>\n<p>Medidas, m\u00e9tricas e indicadores<\/p>\n<p>Tipos de indicadores<\/p>\n<p>Objetivos, CSFs e a sua rela\u00e7\u00e3o com os KPIs<\/p>\n<p>Conceitos de gest\u00e3o de servi\u00e7os<\/p>\n<p>Medidas, m\u00e9tricas e indicadores ITSM<\/p>\n<p>T\u00e9cnicas de desenho de m\u00e9tricas e indicadores<\/p>\n<p>A ISO 20000 como guia<\/p>\n<p>Modelos de indicadores de gest\u00e3o de servi\u00e7os<\/p>\n<p>Exerc\u00edcios. Parte 1. Desenho e interpreta\u00e7\u00e3o de dashboards e relat\u00f3rios de service desk<\/p>\n<p>Exerc\u00edcios. Parte 2. Desenho e interpreta\u00e7\u00e3o de dashboards e relat\u00f3rios de presta\u00e7\u00e3o de servi\u00e7os<\/p>\n","protected":false},"author":10,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0},"tags":[],"event_type":[36],"event_type_2":[49],"event_type_3":[50],"class_list":["post-1700","ajde_events","type-ajde_events","status-publish","hentry","event_location-ozona-consulting-lisboa","event_organizer-ozona-consulting","event_type-kpi-itsm-practitioner","event_type_2-lisboa","event_type_3-publico"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/ajde_events\/1700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/ajde_events"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/types\/ajde_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/comments?post=1700"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/media?parent=1700"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/tags?post=1700"},{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/event_type?post=1700"},{"taxonomy":"event_type_2","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/event_type_2?post=1700"},{"taxonomy":"event_type_3","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/pt\/wp-json\/wp\/v2\/event_type_3?post=1700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}