{"id":5078,"date":"2020-07-13T15:35:17","date_gmt":"2020-07-13T13:35:17","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/blog-en\/iso-iec-20000-12018-published\/"},"modified":"2020-11-30T11:47:51","modified_gmt":"2020-11-30T10:47:51","slug":"publicada-la-iso-20000-12018","status":"publish","type":"post","link":"https:\/\/www.ozonaconsulting.com\/en\/blog-en\/publicada-la-iso-20000-12018\/","title":{"rendered":"ISO\/IEC 20000-1:2018 Published"},"content":{"rendered":"

On Saturday, September 15, the third edition of the international service management standard ISO\/IEC 20000-1:2018 was published.<\/p>\n

This new version replaces the one published in 2011 and includes numerous improvements. These improvements will facilitate compliance for organizations providing internal and external services, regardless of their size and sector <\/a> In all, the modifications enable a less rigid and more valuable application or the standard’s requirements.<\/p>\n

As for the ISO 20000 editorial team, it includes representatives from 36 participating countries, 15 observer countries and 4 liaisons. Ozona Consulting has had two of its members on the international committee since 2010: Lynda Cooper <\/a> and Diego Berea <\/a>.<\/p>\n

The standard\u2019s revision process<\/h2>\n

<\/p>\n

The elaboration of ISO 20000:1-2018 started in May 2015 in S\u00e3o Paulo <\/a>. On that date, the editorial team presented a first internal draft and approved a list of 17 principles that would govern the editorial process. Just as in the 2011 edition, the main editor of ISO 20000 has been our partner Lynda Cooper<\/a>.<\/p>\n

Generally, the review cycle of an international standard lasts three years, from the submission of the first draft to the publication of the final document. The intermediate stages, lasting several months each, require voting by member countries.<\/p>\n

\"Reuniones<\/a>

Meetings of the editorial committee of the ISO 20000 for the publication of the 2011 and 2018 editions.<\/p><\/div>\n

Therefore, it is a long journey with two face-to-face meetings each year – S\u00e3o Paulo, Copenhagen, Suzhou, London, Okayama, Redmond and Lisbon. It also requires a lot of remote work, both from the editors and from the entire team. The process also includes numerous Webex meetings, sometimes at odd hours due to time differences.<\/p>\n

But the work does not end with the publication milestone; the other parts of the standard, which facilitate the understanding and application of part 1, must also be reviewed:<\/p>\n