{"id":4986,"date":"2020-07-09T12:03:05","date_gmt":"2020-07-09T10:03:05","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/blog-en\/demand-management-in-camper-webinar\/"},"modified":"2020-11-30T11:51:07","modified_gmt":"2020-11-30T10:51:07","slug":"gestion-de-la-demanda-y-la-capacidad","status":"publish","type":"post","link":"https:\/\/www.ozonaconsulting.com\/en\/blog-en\/gestion-de-la-demanda-y-la-capacidad\/","title":{"rendered":"Demand management in Camper (Webinar)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p><a class=\"inbound-track-link\" href=\"https:\/\/www.linkedin.com\/in\/enric-roca-9805a610\/\" target=\"_blank\" rel=\"noopener noreferrer\">Enric Roca<\/a>, IT Infrastructure Manager at Camper, and <a class=\"inbound-track-link\" href=\"https:\/\/www.linkedin.com\/in\/diegoberea\/\" target=\"_blank\" rel=\"noopener noreferrer\">Diego Berea<\/a>, Director of Ozona Consulting, gave a presentation at BrightTalk about the implementation of demand management and capacity management processes at for the IT services of Camper using the <a href=\"https:\/\/www.obsidiansoft.com\/en\/\"> Obsidian service monitoring platform <\/a>.<\/p>\n<p>The presentation has 28698 visits in YouTube and 301 likes. Although the video is in Spanish, it has subtitles in English, Spanish and Portuguese.<br \/>\n            <div class=\"onp-locker-call\" style=\"display: none;\" data-lock-id=\"onpLock538245\"><\/div>\n<h2>Capacity management vs. Demand management<\/h2>\n<p><!-- paragraph --><\/p>\n<p>Apart from describing a capacity management process for IT services, ITIL and ISO 20000 also illustrate a demand management process.<\/p>\n<ul>\n<li>What are the differences between demand management and capacity management?<\/li>\n<li>How can they be implemented effectively in an organization?<\/li>\n<li>Is it possible to automate them?<\/li>\n<li>Finally, can they be equipped with artificial intelligence?<\/li>\n<\/ul>\n<p><!-- \/paragraph --><\/p>\n<p>On the other hand, the effective implementation of these processes in organizations providing IT services is not without challenges. In this sense, this presentation showed some keys to do it successfully, following the good practices of ITIL and the requirements of ISO 20000-1:2018.<\/p>\n<h2>Process implementation in Camper using Obsidian<\/h2>\n<p><!-- \/paragraph --><\/p>\n<p><!-- paragraph --><\/p>\n<p>Using Camper&#8217;s real-life case, Enric Roca and Diego Berea discussed how to analyze the capacity of IT services. They also explained how to make a capacity plan and how to monitor it. Finally, they showed how to analyze demand, apply artificial intelligence techniques to estimate its evolution and detect behavioral patterns.<\/p>\n<h2>Other presentations by Ozona Consulting on BrightTalk<\/h2>\n<p><!-- paragraph --><\/p>\n<p>With this presentation, Ozona Consulting participated in the itSMF Spain tools course for the second year in a row. Previously, in 2017, Raquel Fern\u00e1ndez had discussed the calculation of SLAs with Obsidian. In 2016, Diego Berea presented another webinar with David A. Smith about new trends in IT service monitoring.<\/p>\n<p><!-- paragraph --><\/p>\n<h2>More information about Ozona Consulting<\/h2>\n<p><!-- paragraph --><\/p>\n<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Feel free to <a href=\"https:\/\/www.ozonaconsulting.com\/en\/contact\/\">request more information<\/a> about Ozona&#8217;s consulting services. In addition, you can subscribe to the <a href=\"https:\/\/www.ozonaconsulting.com\/en\/newsletter\/\">newsletter<\/a> or the <a href=\"https:\/\/www.youtube.com\/channel\/UCL1jXYmFFJgkgwCd3nRRwrg?sub_confirmation=1\" target=\"_blank\">YouTube channel of Ozona Consulting<\/a>, which currently has 1280<\/p>\n<p>Also, consider reading our <a href=\"https:\/\/www.ozonaconsulting.com\/en\/category\/blog-en\/\">blog<\/a> as well as the <a href=\"https:\/\/www.ozonaconsulting.com\/en\/category\/noticias-en\/\">news section<\/a> for additional resources on Ozona Consulting. Finally, you can follow us on <a href=\"https:\/\/www.linkedin.com\/company\/ozona\/\">LinkedIn<\/a>.<\/p>\n<div class=\"g-ytsubscribe\" data-channelid=\"UCL1jXYmFFJgkgwCd3nRRwrg\" data-layout=\"default\" data-count=\"default\"><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f747-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"747\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/4986#wpcf7-f747-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"747\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f747-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a__timestamp\" value=\"0LIrgOISKXvBrVkylRMdmw==\" \/><input type=\"hidden\" name=\"_cf7a_version\" value=\"1.0\" \/><input type=\"hidden\" name=\"_cf7a_address\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_referer\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_protocol\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint\" value=\"0LIrgOISKXvBrVkylRMdmw==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint_extras\" \/><input type=\"hidden\" name=\"_cf7a_append_on_submit\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input type=\"text\" name=\"name\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><input type=\"text\" name=\"address\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your Message\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-918\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-918\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By ticking this box, I confirm that I accept the <a href=https:\/\/www.ozonaconsulting.com\/privacidad\/ target=\"blank\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Interesting BrightTalk webinar presented by Enric Roca, Camper IT Infrastructure Manager, and Diego Berea, Director of Ozona Consulting, about the implementation of demand management and capacity management processes for Camper&#8217;s IT services using Obsidian<\/p>\n","protected":false},"author":1,"featured_media":4628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","content-type":"","ngg_post_thumbnail":0,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-4986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/posts\/4986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=4986"}],"version-history":[{"count":16,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/posts\/4986\/revisions"}],"predecessor-version":[{"id":6517,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/posts\/4986\/revisions\/6517"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/media\/4628"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=4986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=4986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=4986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}