{"id":11801,"date":"2026-08-25T11:17:02","date_gmt":"2026-08-25T09:17:02","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/?page_id=11801"},"modified":"2026-08-25T11:22:30","modified_gmt":"2026-08-25T09:22:30","slug":"iso20000-en","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/en\/iso20000-en\/","title":{"rendered":"ISO\/IEC 20000 \u00b7 APMG"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><style>@media(min-width:768px){body.page-id-11801 .empty_space_image{background-position:center top !important;background-size:100% auto !important;background-repeat:no-repeat !important;}}<\/style>\n<style>.empty_space_image{background-position:center top !important;background-size:100% auto !important;background-repeat:no-repeat !important;}<\/style>\n<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;][vc_empty_space height=&#8221;260px&#8221; background_image=&#8221;11436&#8243; image_repeat=&#8221;no-repeat&#8221; el_class=&#8221;dora-banner&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;][vc_empty_space height=&#8221;200px&#8221; background_image=&#8221;11436&#8243; image_repeat=&#8221;no-repeat&#8221; el_class=&#8221;dora-banner-mobile&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_empty_space height=&#8221;45 px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e1175a;\"><b>APMG ISO\/IEC 20000<\/b><\/span><\/h2>\n<h3 style=\"text-align: center;\">Foundation \u00b7 Practitioner \u00b7 Auditor \u00b7 Official APMG certifications<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;30 px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]ISO\/IEC 20000 is the international reference standard for IT service management. We deliver the three official APMG certification levels (Foundation, Practitioner and Auditor), taught by Diego Berea, editor of ISO\/IEC 20000 in ISO\/IEC JTC1 SC40.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>The ISO\/IEC 20000 standard<\/b><\/span><\/h3>\n<p>ISO\/IEC 20000-1 sets out the requirements for a service management system (SMS) that enables the effective delivery of IT services to internal and external customers. Published by ISO\/IEC (current revision 2018), it is the international reference to certify organisations and professionals in IT service management. In short: ITIL says how, ISO\/IEC 20000 says what.[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>The three APMG levels<\/b><\/span><\/h3>\n<p>APMG-International is the accreditation body for the ISO\/IEC 20000 personnel certification and offers three independent levels, each with its own exam and digital badge:<br \/>\n[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_accordion collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221; disable_keyboard=&#8221;&#8221;][vc_accordion_tab title=&#8221;ISO\/IEC 20000 FOUNDATION&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<\/p>\n<p>Understand the ISO\/IEC 20000 standard and how it works in a typical IT service provider. Entry level: no previous experience required.<\/p>\n<ul>\n<li><strong>Duration:<\/strong> 24 hours \u00b7 3 days<\/li>\n<li><strong>Exam:<\/strong> 40 questions \u00b7 pass mark 26\/40 (65%) \u00b7 60 minutes \u00b7 languages ES\/EN\/PT<\/li>\n<li><strong>Target audience:<\/strong> IT service provider staff needing a basic understanding of the standard, teams working in already-certified organisations and professionals considering ISO\/IEC 20000 implementation.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;ISO\/IEC 20000 PRACTITIONER&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<\/p>\n<p>Apply the content of the standard within an organisation: design, implement and improve a service management system (SMS) aligned with ISO\/IEC 20000. Foundation-level training is recommended beforehand.<\/p>\n<ul>\n<li><strong>Duration:<\/strong> 24 hours \u00b7 3 days<\/li>\n<li><strong>Exam:<\/strong> 80 questions \u00b7 pass mark 40\/80 (50%) \u00b7 150 minutes \u00b7 languages EN, DE, JA, PT-BR, ZH<\/li>\n<li><strong>Target audience:<\/strong> Professionals, managers and consultants involved in the implementation of an ISO\/IEC 20000 SMS or in ongoing activities based on the standard.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;ISO\/IEC 20000 AUDITOR&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<\/p>\n<p>Audit ISO\/IEC 20000-1 requirements at an IT service provider. Training aimed at both external auditors (RCB) and internal auditors.<\/p>\n<ul>\n<li><strong>Duration:<\/strong> 16 hours \u00b7 2 days<\/li>\n<li><strong>Exam:<\/strong> 40 questions \u00b7 pass mark 26\/40 (65%) \u00b7 60 minutes \u00b7 languages ES, EN, PT, DE, JA, ZH<\/li>\n<li><strong>Target audience:<\/strong> External auditors from Registered Certification Bodies (RCB) auditing service providers against ISO\/IEC 20000-1, and internal auditors of organisations applying or implementing the standard.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Target audience<\/b><\/span><\/h3>\n<p>ISO\/IEC 20000 training is aimed at professionals who manage, design, deliver, audit or improve IT services:<\/p>\n<ul>\n<li>IT Service Management (ITSM) leaders and professionals.<\/li>\n<li>Service Managers, IT Managers and operations leaders.<\/li>\n<li>Consultants and leaders responsible for implementing service management systems.<\/li>\n<li>Internal and external auditors assessing ISO\/IEC 20000 compliance.<\/li>\n<li>Quality, governance and compliance professionals working with ISO standards.<\/li>\n<li>Teams preparing the organisation for an official ISO\/IEC 20000 certification.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;5 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>The course includes official APMG materials in English and a workbook completed throughout the course.<\/li>\n<li>The content is based on the current ISO\/IEC 20000-1 standard and reflects the official APMG best practices and requirements.<\/li>\n<li>The course is delivered in Spanish, includes electronic material in English and a certificate of attendance.<\/li>\n<li>The course is delivered in interactive online mode. Scheduled breaks are offered during the sessions.<\/li>\n<li>The training is delivered through GoToTraining (or similar).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Participants may use their microphones to intervene during the sessions and ask the tutor questions (there is also the option to use the webcam).<\/li>\n<li>The interactive features of the course may include breakout sessions, polls and quizzes.<\/li>\n<li>The official APMG exam is optional and is taken through the APMG Public Examination Portal.<\/li>\n<li>The course is delivered by Diego Berea, editor of ISO\/IEC 20000 in ISO\/IEC JTC1 SC40 and APMG-accredited trainer.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;5 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center; color: #e1175a;\">REGISTRATION REQUEST<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f11802-o1\" lang=\"en-US\" dir=\"ltr\" 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