{"id":11788,"date":"2026-08-25T09:49:06","date_gmt":"2026-08-25T07:49:06","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/?page_id=11788"},"modified":"2026-08-25T11:38:54","modified_gmt":"2026-08-25T09:38:54","slug":"itil-5","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/en\/itil-5\/","title":{"rendered":"ITIL 5 Foundation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><style>@media(min-width:768px){body.page-id-11788 .empty_space_image{background-position:center -70px !important;}}<\/style>\n<style>.empty_space_image{background-position:center top !important;background-size:100% auto !important;background-repeat:no-repeat !important;}<\/style>\n<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;][vc_empty_space height=&#8221;260px&#8221; background_image=&#8221;11787&#8243; image_repeat=&#8221;no-repeat&#8221; el_class=&#8221;dora-banner&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;center&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;][vc_empty_space height=&#8221;200px&#8221; background_image=&#8221;11787&#8243; image_repeat=&#8221;no-repeat&#8221; el_class=&#8221;dora-banner-mobile&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_empty_space height=&#8221;45 px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e1175a;\"><b>ITIL 5 FOUNDATION<\/b><\/span><\/h2>\n<h3 style=\"text-align: center;\">Management of digital products and services oriented to value, experience and AI<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;30 px&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]Update your ITSM knowledge to the new digital era: learn ITIL 5, understand its differences from ITIL 4 and acquire the tools to manage digital products and services oriented to value, experience and AI.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Description<\/b><\/span><\/h3>\n<p>ITIL 5 Foundation provides the fundamental knowledge to understand and apply best practices for managing digital products and services in today&#8217;s environment. The course presents the ITIL 5 framework, its principles, value system, dimensions and practices, with a practical approach oriented to value creation and continual improvement.[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Objectives<\/b><\/span><\/h3>\n<ul>\n<li>Understand the key concepts and principles of IT service management.<\/li>\n<li>Learn the detail of the main practices defined by ITIL.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>What&#8217;s new compared to ITIL 4<\/b><\/span><\/h3>\n<p>ITIL 5 keeps the main concepts of ITIL 4 but evolves them to respond to a more digital, complex and AI-based environment. Among the main new features are:<\/p>\n<ul>\n<li>Orientation to digital products and services, integrating both concepts into an end-to-end view.<\/li>\n<li>A new product and service lifecycle model with eight activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver and Support.<\/li>\n<li>An AI-native approach, incorporating the reality of AI in product and service management.<\/li>\n<li>Greater emphasis on value, outcomes and experience, connecting strategy, operations and the needs of customers and stakeholders.<\/li>\n<li>A more practical and simpler approach, with a streamlined value chain and greater orientation to the real application of practices.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Course benefits<\/b><\/span><\/h3>\n<p>Upon completion, participants will be able to:<\/p>\n<ul>\n<li>Understand the fundamentals and structure of ITIL 5.<\/li>\n<li>Apply its principles to improve the management of digital products and services.<\/li>\n<li>Understand how to create and demonstrate value through technology services.<\/li>\n<li>Adapt service management to digital, complex and AI-enabled environments.<\/li>\n<li>Improve collaboration between IT, business, suppliers and other stakeholders.<\/li>\n<li>Obtain an international ITIL Foundation (Version 5) certification and a base to continue towards the advanced ITIL 5 certifications.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #e1175a;\"><b>Target audience<\/b><\/span><\/h3>\n<p>The course is aimed at professionals involved in the management, design, delivery, support or improvement of digital services and products, including:<\/p>\n<ul>\n<li>IT Service Management (ITSM) leaders and professionals.<\/li>\n<li>Service Managers, IT Managers and operations leaders.<\/li>\n<li>Service Desk, support, infrastructure and operations professionals.<\/li>\n<li>Digital transformation and continual improvement leaders.<\/li>\n<li>IT governance, management and strategy professionals.<\/li>\n<li>Consultants and professionals working with ITIL, ISO 20000, DevOps, Agile or service management.<\/li>\n<li>Professionals who want to update their ITIL 4 knowledge to the new version.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;5 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>The course includes official ITIL 5 materials (in English) and a workbook that is completed throughout the course.<\/li>\n<li>The content is based on the official ITIL 5 Foundation publication (PeopleCert) and reflects the current best practices in the management of digital products and services.<\/li>\n<li>The course is delivered in Spanish, includes electronic material in English and a certificate of attendance.<\/li>\n<li>The course is delivered in interactive online mode. Scheduled breaks are offered during the sessions.<\/li>\n<li>The training is delivered through GoToTraining (or similar).<\/li>\n<li>Price per student: let us know the number of registrations and exams (optional) and we will send you a detailed quote.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Participants may use their microphones to intervene during the sessions and ask the tutor questions (there is also the option to use the webcam).<\/li>\n<li>The interactive features of the course may include breakout sessions, polls and quizzes.<\/li>\n<li>It is recommended to have previously worked with service management frameworks (ITIL 4, ISO 20000, etc.) or to have ITSM experience.<\/li>\n<li>The course is part of the Ozona Consulting training catalogue in service management. Official preparation for the ITIL 5 Foundation exam is offered as a complementary path.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#F0F0F0&#8243; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243; z_index=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;5 px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center; color: #e1175a;\">REGISTRATION 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