{"id":10857,"date":"2026-05-23T08:56:00","date_gmt":"2026-05-23T06:56:00","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/free-itsm-academy-webinars\/"},"modified":"2026-07-10T13:20:35","modified_gmt":"2026-07-10T11:20:35","slug":"free-itsm-academy-webinars","status":"publish","type":"page","link":"https:\/\/www.ozonaconsulting.com\/en\/free-itsm-academy-webinars\/","title":{"rendered":"Free Ozona ITSM Academy Webinars"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h2>Series of free webinars on the &#8220;pending issues&#8221; of service management<\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-300x200.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8925 alignright\" src=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-300x200.png\" alt=\"\" width=\"488\" height=\"325\" srcset=\"https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-300x200.png 300w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-1024x683.png 1024w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-768x513.png 768w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-1536x1025.png 1536w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-700x467.png 700w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x-1320x881.png 1320w, https:\/\/www.ozonaconsulting.com\/wp-content\/uploads\/2023\/02\/ozona-academy@2x.png 1684w\" sizes=\"auto, (max-width: 488px) 100vw, 488px\" \/><\/a>Ozona Consulting is pleased to announce three free webinars on some of the &#8220;pending issues&#8221; commonly found in service management.<\/p>\n<p>&nbsp;<\/p>\n<p>Methodologies will be presented to achieve short-term goals, along with their practical application on the <a href=\"https:\/\/www.obsidiansoft.com\">Obsidian platform<\/a>:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #999999;\"><strong>Service catalog and CMDB<\/strong>: How to use service orientation and service modeling to achieve effective configuration management and an effective service catalog (Wednesday, March 22, from 10:00 to 10:30 AM)<\/span><br \/>\n<strong>Already held. Upon registering, you will receive access to the recording.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #999999;\"><strong>Defining and monitoring SLAs<\/strong>:<\/span> <span style=\"color: #999999;\">How to properly establish service-level agreements, and how to monitor their compliance (Wednesday, April 19, from 10:00 to 10:30 AM)<\/span><br \/>\n<strong>Already held. Upon registering, you will receive access to the recording.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Visualization techniques for dashboards and reports<\/strong> following the IBCS standard. (Wednesday, May 24, from 10:00 to 10:30 AM).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>These three short webinars present content aligned with ITIL good practices and the requirements of ISO 20000. Attendees of all three webinars will receive a certificate of attendance.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;10&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-book qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">THEORY AND PRACTICE<\/h5><p style=''>The theoretical content is complemented with many practical examples.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-building qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">BASED ON REAL CASES<\/h5><p style=''>All webinars are based on real-world application cases<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class='q_icon_with_title medium circle center '><div class=\"icon_holder \" style=\" \"><span data-icon-type=\"circle\"   class=\"qode_iwt_icon_holder fa-stack fa-3x  \" style=\"\"><i class=\"qode_icon_font_awesome fa fa-cogs qode_iwt_icon_element\" style=\"color: #000000;\" ><\/i><\/span><\/div><div class=\"icon_text_holder\" style=\"\"><div class=\"icon_text_inner\" style=\"\"><h5 class=\"icon_title\" style=\"\">EXAMPLES WITH OBSIDIAN<\/h5><p style=''>All theoretical concepts will be shown with examples on the Obsidian platform<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e1175a;\">TARGET AUDIENCE<\/span><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]These webinars are primarily aimed at two types of profiles:<\/p>\n<ul>\n<li>Service managers, process managers, Service Desk managers or service owners&nbsp;participating in an ITIL\/ISO 20000 service management system.<\/li>\n<li>IT directors, CIOs, CTOs, IT governance and management leads and other executive roles who require information about the services provided and the compliance level of their SLAs.&nbsp;<\/li>\n<\/ul>\n<p>No prior knowledge is required.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e1175a;\">WEBINAR CONTENT<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_accordion active_tab=&#8221;3&#8243; collapsible=&#8221;yes&#8221; style=&#8221;accordion&#8221; disable_keyboard=&#8221;&#8221;][vc_accordion_tab title=&#8221;INVENTORY, SERVICE CATALOG AND CMDB&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Introduction to service orientation<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Service orientation<\/span><\/li>\n<li><span class=\"s2\">Types of services<\/span><\/li>\n<li><span class=\"s2\">Service map<\/span><\/li>\n<li><span class=\"s2\">Dependencies among services&nbsp;<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Service modeling<\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Service modeling criteria<\/span><\/li>\n<li><span class=\"s2\">Service modeling methodology<\/span><\/li>\n<li><span class=\"s2\">Breaking down services into dependencies<\/span><\/li>\n<li><span class=\"s2\">Service architecture modeling vs impact modeling (BMC-type)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><span class=\"s2\">Usefulness of service modeling<\/span><\/strong><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">Application to configuration management and asset management<\/span>\n<ul class=\"ul2\">\n<li class=\"li1\"><span class=\"s2\">Configuration management vs asset management<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Translating service modeling into the CMDB<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Application to supplier management, their requirements and service levels<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Application to service delivery<\/span>\n<ul class=\"ul2\">\n<li class=\"li1\">Scope limitation of capacity, availability and continuity plans\u2026<\/li>\n<li class=\"li1\">Translating service modeling into monitoring tools<\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\"><span class=\"s2\">Application to service desk processes<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Application to the financial management of services<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;DEFINING AND MONITORING SERVICE LEVEL AGREEMENTS (SLAs)&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Defining service level agreements<\/span><\/strong><\/p>\n<ul>\n<li>Defining service level agreements<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Monitoring SLA compliance<\/strong><\/p>\n<ul>\n<li>Monitoring SLA compliance<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;VISUALIZATION TECHNIQUES FOR DASHBOARDS AND REPORTS FOLLOWING THE IBCS STANDARD&#8221; title_tag=&#8221;h4&#8243;][vc_column_text]<strong><span class=\"s2\">Introduction to the IBCS standard<\/span><\/strong><\/p>\n<ul>\n<li>Semantic rules and standard notation&nbsp;<\/li>\n<li>Perception and visualization rules<\/li>\n<li>Conceptual rules&nbsp;<\/li>\n<\/ul>\n<p><strong>Examples of dashboards and reports<\/strong><\/p>\n<ul>\n<li><span class=\"s2\">Examples applied to service modeling and catalog (webinar 1)<\/span><\/li>\n<li><span class=\"s2\">Examples applied to SLA management (webinar 2)<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243;][vc_column][vc_column_text]<\/p>\n<h2 id=\"contacto\" style=\"text-align: center;\"><span style=\"color: #e1175a;\">REGISTER FOR THE FREE SEMINARS<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"container_inner\"><div class=\"call_to_action normal\" style=\"\"><div class=\"two_columns_75_25 clearfix\"><div class=\"text_wrapper column1\"><div class=\"call_to_action_text \" style=\"\"><span style=\"font-size: 16px;\">Click the button to fill in the free registration form<\/span><\/div><\/div><div class=\"button_wrapper column2\"><a itemprop=\"url\" href=\"https:\/\/attendee.gotowebinar.com\/register\/4910103799239172184\" class=\"qbutton white \" target=\"\" style=\"\">Registration<\/a><\/div><\/div><\/div><\/div>[vc_separator type=&#8221;normal&#8221; transparency=&#8221;0&#8243; align=&#8221;align_center&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e8e8e8&#8243; padding_top=&#8221;70&#8243; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1443952192133{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner][vc_column_text] Series of free webinars on the &#8220;pending issues&#8221; of service management &nbsp; &nbsp; Ozona Consulting is pleased to announce three free webinars on some of the &#8220;pending&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-10857","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/pages\/10857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10857"}],"version-history":[{"count":3,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/pages\/10857\/revisions"}],"predecessor-version":[{"id":11679,"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/pages\/10857\/revisions\/11679"}],"wp:attachment":[{"href":"https:\/\/www.ozonaconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}