{"id":3430,"date":"2018-04-15T12:41:59","date_gmt":"2018-04-15T10:41:59","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/blog-pt\/lynda-cooper-presents-the-news-about-iso-20000-12018\/"},"modified":"2020-11-30T12:21:10","modified_gmt":"2020-11-30T11:21:10","slug":"lynda-cooper-novidades-iso-20000-2018","status":"publish","type":"post","link":"https:\/\/www.ozonaconsulting.com\/pt\/blog-pt\/lynda-cooper-novidades-iso-20000-2018\/","title":{"rendered":"Principais novidades da ISO 20000:2018"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>Lynda Cooper, editora principal da ISO 20000, assim como, consultora associada da Ozona Consulting, apresentou em Madrid as principais novidades da nova edi\u00e7\u00e3o da ISO 20000 (ISO 20000-1:2018).<\/p>\n<p>A grava\u00e7\u00e3o da palestra encontra-se dispon\u00edvel em HD no YouTube, tendo igualmente 10889 visitas em YouTube e 254 likes. O video est\u00e1 em ingl\u00eas e conta igualmente com legendas em espanhol, portugu\u00eas assim como em ingl\u00eas.<\/p>\n<p>Todavia, se deseja permanecer informado dos novos v\u00eddeos publicados pela Ozona Consulting, <a href=\"https:\/\/www.youtube.com\/channel\/UCL1jXYmFFJgkgwCd3nRRwrg?sub_confirmation=1\" target=\"_blank\">suscr\u00edbase al canal<\/a>. Desta forma, YouTube ir\u00e1 sempre notificar quando for publicado conte\u00fado novo. O canal de YouTube de Ozona Consulting tem actualmente 1280 suscriptores.\u00a0\u00a0<div class=\"g-ytsubscribe\" data-channelid=\"UCL1jXYmFFJgkgwCd3nRRwrg\" data-layout=\"default\" data-count=\"default\"><\/div><br \/>\n<div><strong>[Locker] The locker [id=6398] doesn't exist or the default lockers were deleted.<\/strong><\/div>\n<p>&nbsp;<\/p>\n<h2>Principais novidades da ISO 20000:2018<\/h2>\n<p>A nova edi\u00e7\u00e3o da ISO 20000, como explica Lynda Cooper na sua palestra, \u00e9 todavia menos prescriptiva comparativamente com vers\u00f5es anteriores. Ao focar-se na descri\u00e7\u00e3o dos requisitos que um sistema de gest\u00e3o deve ter, do que na forma de os cumprir, a norma torna-se mais flex\u00edvel.<\/p>\n<p>Dessa forma, permitiu que muitas empresas, de diversos tamanhos e com acesso mais ou menos limitado a certos recursos, pudessem seguir as diretrizes da norma com \u00eaxito. Al\u00e9m disso, a nova edi\u00e7\u00e3o est\u00e1 igualmente pensada para ser compat\u00edvel com qualquer <em>framework<\/em> (n\u00e3o s\u00f3 com ITIL).<\/p>\n<h2>Mais informa\u00e7\u00e3o sobre a Ozona Consulting<\/h2>\n<p><!--paragraph--><\/p>\n<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]N\u00e3o deixe de <a href=\"https:\/\/www.ozonaconsulting.com\/pt\/contacto\/\">solicitar mais informa\u00e7\u00e3o<\/a> sobre os servi\u00e7os de consultoria da Ozona. Al\u00e9m disso, pode subscrever a <a href=\"https:\/\/www.ozonaconsulting.com\/pt\/newsletter\/\">newsletter<\/a> ou o canal do Youtube da Ozona Consulting, que conta atualmente com 1280 suscriptores.<\/p>\n<p>Leia tamb\u00e9m o nosso <a href=\"https:\/\/www.ozonaconsulting.com\/pt\/category\/blog-pt\/\">blog<\/a> assim como a <a href=\"https:\/\/www.ozonaconsulting.com\/pt\/category\/noticias-pt\/\">sec\u00e7\u00e3o de noticias<\/a> para aceder a recursos adicionais sobre a Ozona Consulting. Por \u00faltimo, pode seguir-nos igualmente no <a href=\"https:\/\/www.linkedin.com\/company\/ozona\/\">LinkedIn<\/a>.<\/p>\n<div class=\"g-ytsubscribe\" data-channelid=\"UCL1jXYmFFJgkgwCd3nRRwrg\" data-layout=\"default\" data-count=\"default\"><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f798-o1\" lang=\"pt-PT\" dir=\"ltr\" data-wpcf7-id=\"798\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/posts\/3430#wpcf7-f798-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rio de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"798\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f798-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a__timestamp\" value=\"MwaoReTJnI6YA4zXo+v\/Ew==\" \/><input type=\"hidden\" name=\"_cf7a_version\" value=\"1.0\" \/><input type=\"hidden\" name=\"_cf7a_address\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_referer\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_protocol\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint\" value=\"MwaoReTJnI6YA4zXo+v\/Ew==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint_extras\" \/><input type=\"hidden\" name=\"_cf7a_append_on_submit\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"O seu nome*\" value=\"\" type=\"text\" name=\"your-name\" \/><input type=\"text\" name=\"name\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"O seu email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Assunto\" value=\"\" type=\"text\" name=\"your-subject\" \/><input type=\"text\" name=\"address\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"A sua mensagem\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-159\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-159\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Ao marcar este campo, confirmo que aceito a <a href=https:\/\/www.ozonaconsulting.com\/privacidad\/ target=\"blank\">Politica de Privacidade<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; 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