{"id":4972,"date":"2020-07-09T10:37:47","date_gmt":"2020-07-09T08:37:47","guid":{"rendered":"https:\/\/www.ozonaconsulting.com\/blog-en\/beyond-it-services-an-article-by-diego-berea\/"},"modified":"2020-11-30T12:08:36","modified_gmt":"2020-11-30T11:08:36","slug":"mas-alla-de-los-servicios-de-ti-diego-berea","status":"publish","type":"post","link":"https:\/\/www.ozonaconsulting.com\/en\/blog-en\/mas-alla-de-los-servicios-de-ti-diego-berea\/","title":{"rendered":"Beyond IT services: An article by Diego Berea"},"content":{"rendered":"

The Director of Ozona Consulting, Diego Berea<\/a>, writes in the Spanish standardization magazine UNE<\/a> about the latest edition of ISO 20000. Compared to previous versions, the ISO\/IEC 20000-1:2018 is less prescriptive. It focuses on describing the requirements that an adequate management system should have, leaving aside the instructions on how to achieve such adequacy. As a result, the standard has gained flexibility and is now applicable in a greater number of companies of different sizes and with more or less access to certain IT resources. Furthermore, the new ISO 20000-1:2018 follows its own path. That is, the new version of the standard is compatible with any framework, and not just with ITIL.<\/p>\n

Learn more about the ISO 20000 review process<\/a> or about the main changes introduced in the last versi\u00f3n of the standard<\/a>.<\/p>\n

The article also examines the application of service management beyond IT services<\/a>. In addition, it is complemented with a column by Lu\u00eds Mor\u00e1n<\/a>, CEO of itSMF Spain, and a short video summary.<\/p>\n

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Interview to Diego Berea<\/h2>\n

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You may watch the full interview below, which is available in Spanish. You just need to log in with one of the following accounts to access the content.<\/p>\n

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More information about Ozona Consulting<\/h2>\n

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Also, consider reading our blog<\/a>, as well as the news section<\/a>, for additional resources on Ozona Consulting. Finally, you can follow us on LinkedIn<\/a>.<\/p>\n

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